Best Practices for Handling Emergency Calls

By |2022-07-21T17:27:12+00:00July 14th, 2022|Categories: Emergency Services|Tags: , |

More than 209 million emergency calls were directed to 911 alone in 2020. This is why hiring people who work well in panic situations in their emergency sector is imperative. But having a calm personality is only 10% of this job. This blog discusses the best practices that help call center agents remain focused and calm [...]

What to Include in Your Call Screening Script

By |2022-05-18T18:05:21+00:00May 12th, 2022|Categories: Call Center, Customer Support|Tags: , |

For 96% of consumers, customer service quality is critical in choosing which brand they’re loyal to. To keep up in a competitive environment, you need to provide callers with positive experiences. One way to improve your customer service quality and efficiency is to provide your employees with a call screening script. Find out what your script [...]

The Benefits of Call Center Services for Startups

By |2022-02-22T12:55:07+00:00February 10th, 2022|Categories: Call Center|Tags: , |

According to a Deloitte study, businesses that put their clients first are 60% more profitable than their counterparts. This shows how important it is for businesses to be client-centric, which applies especially to startups. In a competitive market, one subpar experience with you and a customer can easily jump ship. As such, you need to take [...]

The Unsung Benefits of Offering Bilingual Customer Service

By |2022-02-01T09:26:07+00:00January 3rd, 2022|Categories: Bilingual Agents|Tags: , , |

Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your chances [...]

Call Center Trends to Watch Out for in 2022

By |2021-12-15T18:24:57+00:00December 9th, 2021|Categories: Call Center|

Call centers have undoubtedly been significant contributors to the economy, even during the upheavals stemming from the pandemic. Some specialists go as far as calling them heroes, as they kept up with the work supporting an online retail and eCommerce industry that had inflated massively. Call centers have had to adapt and become more efficient to [...]

5 Factors to Consider Before Outsourcing to a Call Center Agency

By |2021-10-05T13:34:16+00:00September 23rd, 2021|Categories: Call Center, Outsourced Call Center|Tags: , , |

Not all call centers are created equal — some are better suited to your needs. Before you partner with an agency, assess these key considerations to ensure you outsource your customer service to the right call center.  The Complexity of Your Calls The calls that companies receive vary in complexity. Some types of calls require only general [...]

5 Effective Ways to Improve Inbound Call Conversion Rate

By |2021-09-28T13:56:33+00:00September 16th, 2021|Categories: Inbound Call Center|Tags: , |

When the topic is phone call conversions, what usually springs to mind is cold calling or outbound calling. However, inbound calls—those initiated by the customer or prospect—are also opportunities for your phone support representatives to make a sale. A study by Forrester found that customers who initiate inbound calls convert faster, spend more, and churn less [...]

Four Reasons Your Practice Needs Emergency Answering Services

By |2021-09-16T17:45:28+00:00September 9th, 2021|Categories: Answering Service, Emergency Services|Tags: , , |

When an emergency strikes, time is of the essence - and there should always be someone available to take your patient’s call. To make sure all calls are taken and processed properly, many practices use emergency answering services. With live receptionists handling these situations, physicians can maximize their time and turn their attention to cases that [...]

5 Expert Ways Your Business Can Manage Call Spikes

By |2021-08-03T21:17:54+00:00July 22nd, 2021|Categories: Call Center|Tags: , , |

High call volume is when your business receives more calls than it typically does. And all businesses with phone customer service or technical support departments will experience unexpected spikes in call volume at some point in time.  If your business is not equipped to handle a call surge, you risk customer dissatisfaction as well as employee [...]

Outsourced Call Center Service: How It Helps Your Business Grow

By |2021-03-11T19:43:40+00:00March 4th, 2021|Categories: Outsourced Call Center|Tags: , |

Outsourcing is a common business move, helping companies increase their manpower, efficiency, and flexibility, without the cost of hiring a full-time in-house team. One of the widely outsourced business functions is customer service and communication. Outsourced call center services offer a wealth of advantages. These services help free up employee time, allowing you to allot more manpower [...]

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