As e-commerce businesses grow, the need for assistance in daily tasks has escalated. Virtual assistants are the new top trend in the labor market that is in high demand. Able to adapt to all types of industries, they can help boost online retail performance. Virtual assistants are the future of e-commerce. They handle online customer interactions, [...]
There are over 950,000 desk receptionists all over the US, proving that it’s nearly impossible to run a business without one - but the truth is there really isn’t always a need for full-time service. Virtual reception was a huge success among businesses working remotely during the pandemic. Companies saw their business thriving more with remote [...]
Trying to lead a successful career or grow your business always comes with both perks and challenges. While growth promises more opportunities and better earning potential, the number of responsibilities also increases. It may even reach a point where you cannot possibly do everything without having to sacrifice sleep or quality time with loved ones. The [...]
According to a 2017 study, missed appointments cost the U.S. healthcare system $150 billion per year. Individual physicians, meanwhile, lose $200 for every unused time slot. Why Patients Miss Doctor Appointments Some of the most common reasons patients miss their appointments are: Work obligations Despite workplaces taking work-life balance more seriously, plenty of people are choosing [...]
When you’re interacting with a prospect or a returning customer, especially when they’re inquiring about sales, it’s important to direct all your attention to them. At that moment, they are your most important customer. And if they feel valued, they’re more likely to keep coming back! However, it’s understandable that you might not have the time [...]
According to the Harvard Business Review, investing in new customers can be anywhere from 5 and 25 times more expensive than retaining existing ones. This is especially true now that the link between companies and customers is closer than ever because of the internet and social media. Having a team of virtual and remote receptionists can [...]
Entrepreneurs will agree that the early stages of business growth can be incredibly taxing. More often than not, if you own a small business or startup, you’re the one in charge of everything - even receptionists work like taking all the calls and scheduling the appointments. Instead of doing everything yourself, delegating these and other administrative [...]
From accounting to email responses, lots of business processes today can be fully automated. Companies big and small are investing in these automation services so they can free up workers to do more important tasks. Still, sometimes employees and even C-level executives take on too much and wear too many hats. While these efforts can eventually [...]
You need a vacation. And it is perfect timing with the holiday season unfurling all around us, but just because you’re on vacation that doesn’t mean your business has to stop too! With Personalized Communications, your virtual receptionist can handle all calls, questions, and communications with your customers - even as you unplug on your vacation. [...]
Many companies have moved to remote work due to COVID-19 and trying to slow the spread, and though working from home may be safer for many, it can be difficult for some professions. Homes are noisy, have distractions, and with students often learning from home as well, it can be hard to be on the phone [...]
