How Virtual Assistants Help Your E-Commerce Business Succeed
As e-commerce businesses grow, the need for assistance in daily tasks has escalated. Virtual assistants are the new top trend in the labor market that is in high demand. Able to adapt to all types [...]
Staffing & Recruitment in a Post-Pandemic World
Recruitment has always been a fast-changing industry facing many challenges, like adapting to new recruiting methods. Underpaid employees, unsatisfied employers - everyone was waiting for an extraordinary chance to set things straight. And then the [...]
Tips to Improve Patient Scheduling
According to a patient survey, 60% of respondents have looked for a different provider to schedule an appointment sooner. You want to meet your patients' urgent needs, yet even booking every call has its drawbacks. [...]
Best Practices for Handling Emergency Calls
More than 209 million emergency calls were directed to 911 alone in 2020. This is why hiring people who work well in panic situations in their emergency sector is imperative. But having a calm personality [...]
Top Business Problems Solved by a Virtual Receptionist
There are over 950,000 desk receptionists all over the US, proving that it’s nearly impossible to run a business without one - but the truth is there really isn’t always a need for full-time service. [...]
Why It’s Important to Measure Customer Satisfaction
Companies that excel and focus on customer experience grow revenues by 4% to 8% above their market. That’s why monitoring and maintaining customer satisfaction are essential ingredients for a company’s success. This article will discuss [...]
6 Reasons to Outsource Employee Background Screening
Every day, U.S. businesses encounter approximately 2,500 internal security breaches. Hiring the wrong person may cost you thousands of dollars. You can minimize the risk with employee background screening. However, not all businesses have access [...]
5 Telling Reasons People Hire Virtual Receptionists
Trying to lead a successful career or grow your business always comes with both perks and challenges. While growth promises more opportunities and better earning potential, the number of responsibilities also increases. It may even [...]
How to Effectively Manage a Sales Surge
A beauty guru on TikTok exclaiming about a new holy grail concealer. A model posting an Instagram story about their favorite vegan burger place. A celebrity is pictured with a cute hoodie from a startup [...]
What to Include in Your Call Screening Script
For 96% of consumers, customer service quality is critical in choosing which brand they’re loyal to. To keep up in a competitive environment, you need to provide callers with positive experiences. One way to improve [...]