Small businesses are more than merely numerous in the US, in fact, they account for over 99% of all businesses and number over 30 million! What does this mean? Well, besides the fact that the saying ‘small businesses are the backbone of America’ is true, it also means that small businesses often have very different needs, require flexibility, and a variety of features from the companies and partners they work with.
For example, a small business in rural Kentucky might have very different needs than one in New York City, and of course, a company in Dallas might have different needs than one in Florida. That is why Personalized Communications offers so many unique features – so we can better serve the small businesses of America, so we can better serve you.
Let’s look at just a handful of those unique features that our call services provide.
Bilingual Agents
Personalized Communications offers bilingual agents for businesses or industries that need them. Did you know that 27% of Texans speak Spanish? And for many, Spanish is their first language, which means your business (or those answering your business’ phones) need to be able to speak to your customers in the language that makes them most comfortable.
Texas is only second to New Mexico in Spanish-speaking residents, which means this feature from Personalized Communications is perfect for your small business in Texas.
Custom Greetings
Even if you don’t answer every call yourself, you should have a say in how your company or business is represented. After all, often, the ‘greeting’ your caller gets is their very first impression of your business – make it a good one by choosing your very own custom greeting for consistency and quality.
Need help? We have experience in greeting and custom scripts and we are happy to help you find the right fit.
Live Call Transfers
While we love to brag about our top-of-the-line equipment, it ultimately always boils down to the people who actually answer your calls. Our wonderful, professional team is here to relay instructions or calls in an appropriate way.
After a call has been screened by the criteria you prefer, our dispatcher will contact you (or your on-call employee) right then, live, over the phone to ensure that the call or message is delivered in real-time, every time.
Online Access
Personalized Communications knows better than most that the Internet has proven to be a powerful communication tool in recent decades. And that’s why we are proud to offer a diverse set of online access and tools to make your business more efficient wherever you have Internet access.
We might be a call center, but that doesn’t mean we don’t understand the value of more recent technology too – after all, our goal is to help you streamline your small business, however we can.
Voicemail
Yes, it’s the modern age, but your small business still needs voicemail, maybe more now than ever! Your clients need to be able to get ahold of you, and though using 24/7 service is a great option for many companies, some need less.
Whether you need simple voicemail service or options tailored to your specific business – Personalized Communications can help with our varied and flexible voicemail features and options.
Recorded Calls
At Personalized Communications, we use inline server level recording, eliminating the multiple points of failure and components that most call centers use – this means we have fewer issues, errors, and less downtime than others in the industry. This allows us to ensure a recording is available when needed.
We also offer Voice Recording Storage – so we can meet all your needs.
Accurate Reporting
One of our unique features is that we offer automated custom reports, created with you in mind. Whether you are looking for a graph report or raw data, our team can meet your expectations when it comes to receiving professional, quality reporting. We want you to understand what we’re doing for you, your call volume, spikes, times, and more.
Some of our search methods include:
- Date Range
- Time Range
- Account Number
- Caller ID
- Dial Out Number
24/7 Live Agents
Many of our clients don’t just want great features or part-time service, but full 24/7 live agents and service. So no matter what time of the day or night, what day of the week, holidays or other busy times – your callers will always be covered.
This is what Personalized Communications bases all of our services on, the idea that your customers or clients deserve to have a warm, real, live human answer the phone, not a cold machine
Do You Want to Learn More About Personalized Communications Services & Features for Your Small Business?
Our agents are always available and waiting to talk to you! We would love to help you show your callers that they are valued, heard, and understood at any time of the day or night.
Want a free trial of your some of our unique features and services? Contact us today to start, or to learn more about us, our team, and pricing on our website.
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