At Personalized Communications, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs.

Did you know that 27% of Texans speak Spanish? And for many, Spanish is their first language, which means your business needs to be able to speak to them in their own language. People have many options in who they work with – so, set yourself apart by understanding and communicating in the way your potential customers and clients prefer!

Texas is second to New Mexico in Spanish-speaking residents, which makes us the second-most Spanish-speaking state. That also means that Bilingual Agents with Live Answering Services from Personalized Communications are perfect for your small business in Texas.

Bilingual Live Answering Services | ¡Hablamos Español!

Every day our world becomes a little bit smaller as humanity grows progressively more interconnected. Our interconnectivity means it is becoming increasingly vital to be able to communicate with customers in their native language – whether that be Spanish or English!

In response to the growing needs of our community and customers, Personalized Communications employs in-house English-Spanish bilingual agents who are available to take your calls and take care of your clients in either of their preferred languages.

Benefits of External Bilingual Live Answering Services:

Finding employees who can speak two or more languages can be difficult, and often, they come with a higher price tag because of their specialized skill set – but not with Personalized Communications! Using a bilingual call center allows you to have bilingual agents on staff, without having them each on your payroll.

Additionally, an external call center with bilingual live answering services can give you:

Efficiency – Bilingual agents are available 24/7 for callers, so your business is essentially always open
Cost-Effectiveness – The costs for bilingual services is affordable for all businesses, regardless of your size, as you only pay for the calls taken by agents
Increases in Diversity – Your company gains the bonus of having a diverse workforce answering your phones
Access to a Broader Customer Base – The more languages you support, the wider range of customers you can speak with
A Larger Pool of New Leads – A bigger customer base translates to an increase in lead generation and can include people who speak many different languages

Additional Languages for Live Answering Services:

Multilingual support through Personalized Communications is available in over 170 different languages with the use of our superior translation services!

Break down that language barrier and find out what opportunities await you! You can rest easy knowing that your customers are well taken care of and able to convey their needs in whatever language they prefer when Personalized Communications and our agents work with them.

Languages Supported:

Acholi, Afghani, Afrikaan, Akan, Akateco, Albanian, Amharic, Anuak, Arabic, Armenian, Ashanti, Assyrian, Azeri, Bahasa (Malaysia), Bambara, Basque, Bassa, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Cambodian, Cape Verde Creole, Catalan, Cebuano, Chaldean, Chamorro, Chin, Chinese Cantonese, Chinese Mandarin, Chuukese, Croatian, Czech, Danish, Dari, Dinka, Dioula, Dutch, Estonian, Ewe, Farsi, Fijian, Finnish, Foochow (Fuzhou), French, French Canadian, French Creole, Fulani, Fulde, Fur, Fuzhou, Ga, Garre, Georgian, German, Grebo, Greek, Guak, Guarani, Guiarati, Haitian, Creole, Hakka, Hausa, Hebrew, Hindi, Hmong, Hungarian, Icelandic, Igbo, Ilocano, Indonesian, Italian, Japanese, Kannada, Karen, Karenni, Kazakh, Khmer (Cambodian), Kinyarwanda, Kirundi, Korean, Krahn, Krio, Kunama, Kurdish, Lao, Latvian, Lingala, Lithuanian, Luganda, Luo, Macedonian, Malay, Malayalam, Maltese, Mam, Mandinka, Marathi, Marshallese, May-May, Mende, Mien, Sara, Serbian, Norwegian, Nuer, Oromifa, Pampangan, Pangasinan, Pashtu, Polish, Ponapean/Pohnpeian, Portuguese (Brazil), Portuguese – European, Pulaar, Punjabi, Q’anjob’al, Romanian, Russian, Samoan, Mixteco (Alto), Mixteco (Bajo), Mizteco, Mongolian, Myanmar (Burmese), Navajo, Nepali, Shanghainese, Shona, Sichuan, Sicilian, Sindhi, Sinhalese, Slovak, Slovene, Somali, Somali Bantu, Soninke, Sorani (Kurdish), Spanish, Sudanese (Arabic), Swahili, Swedish, Tagalog (Filipino), Taiwanese, Tamil, Telugu, Teochew, Thai, Tibetan, Tigrinya, Toisanese, Tongan, Trukese, Turkish, Twi, Ukranian, Urdu, Vietnamese, Visayan, Welsh, Wenzhounese, Wolof, Xhosa, Xiemen, Yiddish, Yoruba, Zande, Zhangye, and Zulu.