Customers have plenty of expectations from businesses, and an excellent customer experience is at the top. In fact, according to PwC, 73% of customers point to experience as the most important factor in their purchasing decisions, while 65% said a positive experience with a brand is more effective than great advertising in getting them to transact [...]
It can get a bit hectic at the front desk of your dental practice. You get inquiries about your services and calls from existing patients wanting to schedule or reschedule - and you won’t always have the time and energy to pick up each phone call. But what if there’s an emergency? Even if there isn’t, [...]
Traditional businesses usually operate for eight hours a day. They open up their store at nine in the morning and close up shop by five in the afternoon. If you own an e-commerce storefront, however, things run a bit differently. Although the standard business day does end at 5 PM, you don’t stop entertaining customers and [...]
With a personalized doctor’s answering service, your medical office will never miss a call again. And this translates into more clients, more appointments, and more revenue! Guarantee your clients and callers receive the best customer service when they call with their medical questions or appointment scheduling inquiries by choosing a doctor’s answering service with all the [...]
Just as not all answering services are created equal - neither are all industries when it comes to their need for round-the-clock coverage! If you work in an industry that has high call volumes, important or time-sensitive calls, then you need 24 hour answering services! Luckily, Personalized Communications has experience working in a wide range of [...]
Choosing a Texas answering service isn’t as easy as Googling ‘answering service near me’ and just choosing whatever pops up. Because not all Texas answering services are created equal and not all specialize in the same services or industry. What if you are a small business owner with just a couple hours of answering service needs? [...]
August is a huge time for selling and buying homes, moving into new apartments for the college school year, and leasing space after staying in vacation homes for the summer. Throughout the US, we are seeing spikes in demand for property management and real estate services, including real estate answering services. Luckily, this isn’t something new [...]
Many small businesses are opening again or beginning to post COVID-19 shutdowns. Whether you are opening with new hours, new procedures, or new capacity limits - your customers and clients need to know what is going on, when, and how they can reach you to have their questions answered. There are a few ways that a [...]
24 hour answering services aren’t just for the big corporations who expect calls at all hours of the day and night. They are also helpful for businesses that don’t quite know when their calls might be needed. Or those who sometimes have calls after hours, sometimes in the mornings, throughout the day when they are too [...]
Personalized Communications offers a wide range of live answering services such as alarm monitoring, emergency dispatch, 24/7 live agent, receptionist, and web on-call scheduling. And we offer so many diverse services because we work with so many diverse industries, each with their own needs and goals. We provide live answering services to the healthcare industry, ad [...]
