For owners of small- and medium-sized businesses, one of the biggest questions they need to determine is whether it is better to set up their own internal call support or outsource their call center to a service that specializes in providing customer support. There are many reasons to consider, and the following are among those you [...]
In today’s markets, businesses of all sizes are constantly looking at different ways they can add value to their business to help grow their operations and increase their bottom lines. One of the key things you need to do to determine where you can bring value to your business is to take a look at your [...]
Surveys provide valuable insight about how customers perceive your business, its products or services, and the level of customer service they receive. Gathering useful information requires deciding on what aspect of your business you want to focus on and developing a suitable survey. When thinking about what it is you want to know, consider the following [...]
What makes a business great today is not the quality of the products or services they sell but, rather, the level of customer service experience provided. Let’s face it. The overall quality of products and services has gotten to the point where it is pretty much even between competitors. As a result, businesses have to make [...]
From downloaded shopping apps to automated voice recognition, from virtual answering service systems and the tools we provide our customers to make their experiences better, technology can be both a blessing and a hindrance for businesses of all sizes. Even with all the latest advances, there is one important aspect missing from these customer service tools: [...]
One way small and medium businesses set themselves apart from larger and corporate competitors is by providing their customers with quality customer care. Most people are not simply looking for the lowest prices but, also, which businesses provide the best customer service and care both during and after the sale. They do not mind paying a [...]
Managing your customers’ expectations can be challenging during situations where there are emergencies and high call volumes. With emergencies, unless you have an after-hours answering service, you may not even be alerted to a problem until the next day when you start listening to voice mails or checking emails. With outsourced emergency call handling, you can [...]
To help you determine how an answering service can help your small business, first consider the following questions: Do you find yourself traveling from one customer site to another, not able to take calls? When you use a phone service, all of the calls you cannot take while driving and traveling are picked up by a [...]
A virtual receptionist functions much like an actual receptionist in your office would. They answer phones, schedule appointments, update your calendar, schedule meetings, make phone calls to customers and clients, provide customer and technical support, route phone calls to other staff members, read and respond to emails, and more. However, there is one major exception: They [...]
No matter what type of industry or market your business is in, or whether you sell products or services, the distinguishing feature that sets businesses apart is the type of customer service experiences you provide current and new customers. Most businesses have followed a reactive customer service approach for years, while others have started to adapt [...]
