No one likes waiting in lines or on endless hold to speak to someone. The longer a customer has to wait, the more upset they can become, unhappy with your business and its products and services. There are different things you can do to help reduce overall wait times and make experiences more pleasant. Identify where [...]
At some point, as a business owner, you are going to encounter an upset customer because something went terribly wrong. The most important thing to remember, when you receive a phone call or come face-to-face with an upset customer who is on the edge of exploding, is to remain calm. By remaining calm and allowing them [...]
In recent years there have been a few different trends affecting the demand for answering services here in the United States. The first one is the onshoring of U.S. businesses’ call centers and inbound phone call services. The costs of doing business overseas in countries like India, China, and the Philippines is no longer cost-effective, as [...]
It can be difficult running your own business when it seems like everything you have to do is a priority. However, if you try to tackle every detail, business meeting, phone call, and customer experience, you will soon find not only are you spread too thin but, also, the attention your business needs is, too. To [...]
At some point, each one of us has had to call a call center for customer support. We all know there are several differences which go a long way toward creating wonderful experiences for both the caller and the employee taking the phone call. Let’s take a look at some of the ways businesses can providing [...]
You may be wondering how important eco-friendly and green initiatives are to your customers. In recent years, as awareness about the environment has grown, so, too, has the number of customers that specifically seek out those businesses which demonstrate they care about the environment. These types of customers also do not mind paying a little more [...]
To provide your customers with exceptional experiences, whether they are a brand new customer or a returning one, you need to pay attention to their needs. There are different ways in which they will communicate this with you, either through face-to-face conversations, email messages, telephone calls, or feedback left through an online review site. Do not [...]
There are numerous ways you can invest in your business, regardless of its size, to help entice and attract new customers. One affordable, and often free, method to pursue is to set up your business profile on social media sites, such as Facebook, LinkedIn, and Google+. Before you go social media crazy and create profiles on [...]
A common trend in the 1990s and 2000s for businesses was to outsource their call centers and telephone answering services to companies overseas in countries like India and the Philippines. However, after the major United States recession in the mid-to-late 2000s, it started to cause a shift in the industry, as U.S.-based businesses questioned more than [...]
The United States is a “melting pot” of people that originally emigrated from different foreign countries, including the United Kingdom, France, and Spain. While English quickly became the predominately spoken language, this is slowly starting to change due to a number of reasons. Among those is the growth of global businesses over the past few decades. [...]
