The Benefits of Your Own Personal 24/7 Live Agents

By |2017-01-18T21:04:16+00:00January 15th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , , |

As you start off the new year, it is important to set both short term and long term goals and objectives you want to achieve to grow your small business this year. Part of normal business growth is hiring new employees to perform a variety of business functions and tasks. However, finding the right people with [...]

Why Use 24/7 Live Agents for City/Public Events?

By |2017-01-18T20:54:27+00:00January 8th, 2017|Categories: Answering Service, Call Center, Quality Assurance|Tags: , |

So, you have been tasked to plan a city or public event for your company or nonprofit organization. There are several key strategies for planning the event and ensuring it is a success. Among these, recruiting the assistance of a qualified answering service should be at the top of your “to-do” list. Your “virtual” telephone operator [...]

Finding Flexibility in Your Business Operations

By |2016-12-19T18:23:54+00:00December 29th, 2016|Categories: Answering Service, Customer Support, Inbound Call Center|Tags: , , |

In recent years, there has been this “on-again” and “off-again” business model to provide employees with more flexibility in their work schedules. Many companies of all sizes have experimented with telecommuting and virtual offices in the past. Some organizations continue to allow their employees the perks of these options, while others have either done away with [...]

The Importance of Bilingual Answering Services

By |2016-12-19T18:16:56+00:00December 22nd, 2016|Categories: Answering Service, Emergency Services|Tags: , , |

In today’s markets, having bilingual or multilingual employees to answer phone calls has become an essential part of doing business. One language that has been growing significantly in the United States is Spanish. Other languages that are becoming more common in the business world are Chinese and Portuguese. Not having a bilingual person to answer phone [...]

How a Virtual Receptionist for the Holidays Can Benefit Your Business

By |2016-12-16T23:23:18+00:00December 15th, 2016|Categories: Answering Service, Customer Support|Tags: , |

In recent years, one common trend for businesses is to shut down during the week between Christmas and New Year’s because this is one of the slowest times of years for certain industries. Just because your business is closed for the holiday season, it does not mean you have to return to find your voice mail [...]

Customer Service Holiday Tips for Businesses

By |2016-12-16T23:17:24+00:00December 8th, 2016|Categories: 24 Hour Answering Service, Call Center|Tags: , , |

The holiday shopping season is upon us and dealing with the influx of shoppers can seem challenging at times for business owners. Customer service is just as important this time of year as it is the rest of the year. Many of the customers you encounter over the holiday season could potentially become repeat customers. Make [...]

The Top Two Customer Service Trends of 2016

By |2016-12-12T22:07:56+00:00November 15th, 2016|Categories: Answering Service, Call Center, Outsourced Call Center|

Throughout 2016, customer service has been on every business owner’s mind. It has been one of the top priorities for companies of all sizes, from single-person operations run out of a home office and “mom and pop” stores to medium and global corporations. The reason customer service is so important is because businesses now realize the [...]

How to Attract and Retain Customers

By |2020-06-18T19:25:43+00:00November 8th, 2016|Categories: Answering Service, Customer Support|

In today’s marketplaces, people can easily switch between brands, products, and services at the drop of a hat, so to speak, especially if they receive poor customer service. In fact, customer service experiences are the leading factor when people are deciding whether to do business with a particular operation. While the quality of the products or [...]

5 Ways to Make Your Customers Love Your Business

By |2019-05-02T16:04:18+00:00October 8th, 2016|Categories: Customer Support, Quality Assurance|

Are you aware that it costs more to find new customers than implementing solutions to retain existing ones? In today’s highly competitive markets and industries, it is challenging to keep customers happy, but the payoff for doing so is it will keep them purchasing products and services from your business. The key to making customers happy [...]

The Advantages of a 24/7 Live Phone Answering Service

By |2020-06-18T19:29:09+00:00September 29th, 2016|Categories: Answering Service, Business Insight, Call Center|

How do your customers reach you when they need help or assistance with your products or services? Business owners of all size businesses need to carefully evaluate and consider this question in order to ensure they are providing their customers with the highest levels of customer service possible. Depending upon the type of business you own [...]

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