Poor customer service experiences have an impact on your business operations. Unfortunately, many businesses do not take the time to consider just how much a bad customer experience will affect them. Did you know U.S. businesses lose over $41 billion annually, due to poor customer service? In addition, 76% of people use customer service as a [...]
With more and more options for consumers these days, largely in part to technology and the Internet, one of the major determining factors consumers use to decide to buy products or services is how easy it is to reach the business if they have questions or need support. While many consumers enjoy being able to research [...]
Figuring out how to attract top talent is an issue that all employers must grapple with. What kind of work environment does an in-demand candidate typically prefer? How can you detect “red flags” in a candidate’s employment history that potentially point to inadequate workplace skills and/or serious character deficiencies? What is the best way to quickly [...]
Law firms and the services their attorneys provide are often in high demand. Missing calls from potential clients could result in losing business to your competition. Making sure calls are always answered can seem challenging, at times, especially when preparing clients and cases for court hearings, being in court, and other times where you are away [...]
For small business owners, it is easy to get caught up with the day-to-day operations and get into the habit of bringing work home. Thanks to our smartphones and other electronic devices, we are no longer tied to traditional 9 to 5 business hours. You can respond to emails, and receive and make business-related phone calls [...]
In today’s digital age, there is much more to customer service than being friendly and smiling while speaking to your customers. Customers have become savvier, and they rely on the Internet to conduct their own research about your business to see what others are saying about your business, customer service levels, and products or services on [...]
Businesses of all sizes realize it can be difficult to find enough time to get daily work tasks completed. In between working on tasks and projects, employees often find themselves on the phone with clients, customers, and vendors. When your employees have to stop working on important job functions to get on the phones, it often [...]
Customer service is often why consumers choose local small businesses over larger national chains. By offering a high level of customer service—getting to know consumers as individuals, offering around the clock answering service access, and forging strong bonds—smaller companies can provide a superior experience to larger firms. Giving customers a positive, memorable client support experience will [...]
For a small business owner, it can seem nearly impossible to successfully juggle the various duties and obligations required just to keep the doors opens and the lights on, to say nothing of the difficulties of generating enough revenue to allow the rate of growth necessary to stay competitive in the corporate world of today. With [...]
One of the biggest complaints by patients is the lack of overall customer service at healthcare facilities. It is easy for employees to get caught up in their work and feel rushed, overwhelmed, and overworked. Any time this occurs, patients tend to suffer, as the healthcare employees are trying to quickly take care of as many [...]