From the virtual receptionist who works at home to the largest corporation to sell a product or provide a service, social media is today's key to brand development. If you plan to develop a signature brand, try some of the techniques below to guide your social media presence in the right direction. Appreciate Your Customers One [...]
These days, most consumers consult the Internet before making a purchase decision. This includes checking reviews of a local callcenter, or going online for more info about a product, so it’s important to have an established social presence. Online marketing is an affordable way to get the word out about your small business and attract new [...]
Helpful service is the foundation of every business, as it’s the best way to ensure customer satisfaction and to keep people coming back. Work with in-house teams, or outsource support to customer service call centers to keep clientele happy with the experience of shopping for your products or services. Here are just a few reasons why [...]
One of the questions we are asked the most is, "How do I know when I need to use call center outsourcing?" If you're wondering whether or not your business could benefit from using an outsourced call center, consider the following points: Take an honest look at your customer service skills – Most small business owners [...]
It’s not a secret that many companies outsource their call centers to foreign countries. We’ve all had to deal with a customer service representative who struggled with their English pronunciation so much they were unintelligible, reading from a script that he or she clearly didn’t understand. But, if you believe that the majority of call centers [...]
The core principle of customer service has remained the same over the years: Address the customers’ concerns, and be supportive and friendly. However, in today’s technology-driven society, much has changed in regards to call handling, self-service options, and customer feedback. Most call centers have automated answering systems which prompt customers for various responses to ensure they [...]
Answering services can be an invaluable tool for businesses in a wide range of industries, from healthcare to manufacturing. These “virtual receptionists” are an excellent option for businesses that don’t need or cannot afford to hire additional part or full-time staff to handle the broad range of functions a live answering service can provide. These services [...]
Non-profits don't operate so differently from for-profit organizations when you get to the nitty-gritty of the matter. Non-profits have to generate an inflow of money, get their message out, manage their resources, and maintain a solid public image. If you approach running a non-profit like a business, your cause will see tremendous success. 1. Invest in [...]
Does your company depend heavily on a staff of salespeople? If so, you'll want to take note of these trends for the coming year. Sales is changing in a big way, and companies that leverage the new sales techniques and endow sales workers with the tools they need, like virtual assistants and the right content marketing, can end [...]
More and more stores are supplementing sales by setting up online stores. As more shoppers turn to the Internet to browse and make purchases, this is a smart idea. Take the right steps for success, and prepare for the sharp spike in business by getting an answering service for customer support, setting up for an increase in [...]