Companies that can provide excellent customer service over the phone can often retain customers even when that customer calls in unhappy. Conversely, a customer can be 100 percent satisfied with your company, and one bad customer service call can drive them away forever. Here are the best practices to assure your company is on the right track [...]
It's not always the big mistakes that eat away at a company's profits. Often, it's the small mistakes that go overlooked far too long that end up costing profitability, and, sometimes, the inevitable success of the business. See if your company can save big bucks by making these small changes. Giving Customers Too Much Time to [...]
Customer service in this age is challenging. Faced with ever-tighter budgets, a dwindling pool of qualified customer service agents, and more demanding customers than ever, it's hard to deliver top-notch service to each customer every time. But you can avoid these no-no's. Here are the top pitfalls when it comes to providing an answering service for your [...]
Do you worry that your competitors outshine you with those big, fat budgets they have to work with? Staying competitive doesn't mean being a huge organization, but it does require you to look savvy and professional. People notice your image, and choose to do business with you (or not to) based on how you appear. Here's [...]
It isn't easy being everything, from the CEO of a business to the accountant and janitor, but that's exactly what running a one-person shop is like. However, with the right tools in place, such as a virtual assistant, you can run your business easier and more efficiently. As any good business person knows, efficiency translates directly into [...]
Telemarketing can represent a significant chunk of your marketing budget, so it's critical to make sure those dollars count. This means knowing when telemarketing is the best way to reach out to your customers and when another form of marketing -- such as online advertisements or traditional ads on TV or radio -- is the best [...]
Telemarketing, like most forms of advertisement and marketing, is evolving. Customers are increasingly sophisticated, and desire more of a courtship than a bunch of fancy sales speak. It's important for your outsourced call center to be aware of these trends so they can work with you for more successful campaigns. How can your business evolve and [...]
Do you think hiring a call center is only for businesses needing an answering service? If so, you're missing out on some of the best work call center outsourcing can do for you! Businesses That Need to Generate New Leads Sometimes, businesses reach a sort of saturation point, when most people who have heard their marketing [...]
Though you can reach more people with a broad telemarketing campaign, more successful campaigns find a way to target the audience that is most likely to need their products or services. This calls for some research and planning before you hire a call center to implement your outbound marketing campaign. Analyze the Product or Service The [...]
Not long ago, Texas oil rigs -- once as busy as any on earth -- stood still, as the economy stagnated and most of the U.S. was dependent on foreign oil sources. Today, fracking has regenerated the staple of the Texas economy, and more businesses are following suit, coming to the Long Star State to do [...]