Whether you run a dental office, family medical office, home health service, hospice, pharmacy, or are a medical specialist, a physician's answering service can free your staff, help cover the workload during busy hours, and enable you to meet all of your patients' needs with ease. An answering service can schedule your appointments in real time, [...]
All those ads in the Yellow Pages, on TV, on the Internet, and on the radio cost money. Each time you miss a call that comes in from one of those ads, you're reducing the return on that investment. Clients don't usually wait until the next business day; they simply call one of your competitors. That's [...]
Have you ever thought you needed to clone yourself to get everything done? While the technology for human cloning is decades away, a virtual assistant can make you feel like you cloned yourself, almost doubling your capacity for getting things done. But, what could a virtual assistant do for you? 1. Bookkeeping If you spend several [...]
Press 1 for English; press 2 for technical support; press 3 if you are an existing customer ... Today, it's almost impossible to get a live person on the phone at all! Customers crave the personal touch. They long to hear a real, live person say, "Hi, how can I help you?" A virtual receptionist meets [...]
Every company, no matter how large or small, makes mistakes from time to time. Customers tend to be understanding and forgiving about mistakes -- so long as your company is open to admitting the mistake, offering a sincere apology, and making the wrong right. Is your answering service trained to admit mistakes and make amends with [...]
It's easy to get wrapped up in marketing plans, budget requirements, and all of the other aspects of marketing products or services. When was the last time you stopped and asked yourself, "What do my customers really want?" As it turns out, the answers to this question are surprisingly simple, and when you can communicate these [...]
There is a place for live receptionists because they build the foundation of your business. They take messages, answer calls and e-mails, and generally ensure that your business runs like a well-oiled machine. If, however, your business needs more help than your receptionists can give, but you don’t want to hire more people, you can benefit [...]
As your business grows, you may find that you need more people to answer phone calls, reply to emails, and take messages. You can hire more employees, but this is an expensive and lengthy process. It requires you have to interview potential employees, and then file the paperwork, and eventually add the employee to your insurance. [...]
When you outsource your office phone calls to a call center, do you know exactly how secure the services are? When you set up call agency services, you need to forward information about your company’s services and products in order for the call center agents to accurately take messages, answer questions, and make appointments. If you [...]
There are all kinds of businesses out there, including ones of vastly different sizes and customer bases. What they all have in common is the need for great communications systems with their customers and clients. Put yourself in the place of a customer who calls up your phone and gets a busy signal, voice mail, or [...]