A full-time receptionist is a key addition to any growing business. A good receptionist makes customers and clients feel heard, and also keeps track of important information for day-to day business operations. Unfortunately, until you have a high enough volume of calls coming in each day, it probably is overkill to hire a full-time receptionist. At [...]
Customer satisfaction is a crucial metric for any business. There’s no better source of information about your business performance than existing customers. Unfortunately, everyone is busy these days. It is much easier to get customers to participate in a survey if you guide them through it live and over the phone. Customer Satisfaction Surveys Most businesses [...]
If you think outsourcing phone calls to a call center is too expensive, consider one function of a call center that can quickly pay for itself. Many professionals and small businesses depend on appointments with clients for income, including financial planners, lawyers, and medical professionals. A call center can help tremendously with these if it offers [...]
If your business should use an answering service, it’s helpful to understand just what an answering service is, as well as what it can provide. In a nutshell, an answering service takes care of incoming calls for your business. Instead of having to handle it yourself, you can pass the calls along to a hired third [...]
If your company regularly holds or hosts events, then you understand how busy event registration can be. They drain your time and staff resources, and often other business is neglected until registration is finished. You can go through the time and effort of hiring additional staff during the registration, but the simpler answer is hiring call [...]
You may not be able to work around the clock, but that doesn’t mean your work sleeps when you do. For businesses that often handle emergency situations or time sensitive e-mails, it’s important to have someone on call 24/7. To ensure that these emergencies and notifications get handled right away, you need to employ call center [...]
When you utilize call center services, you are their customer. It also means, however, your customers are theirs, as well. It is a customer-centered industry that must balance company policy with customer needs. Your business has to profit, but without customers it doesn’t stand a chance. This is a fine line to walk. A Little Give [...]
Each answering service representative spends days, weeks or months training, dependent on the company he works for. He may receive specialized training specific to your business in order to ensure top quality service. You can’t always predict, though, how conversations will play out or how customer’s attitudes will be. Due to this, there are a few [...]
When you decide to go local, there are many benefits. One most don’t consider is the ability to visit. You can tour your Austin call center to see how the calls are handled firsthand. There are a few signs to look for when you tour that tell you whether the call center should be your top [...]
One of the most important tools a call center representative uses is the telephone. Some centers may use a multi-line phone still attached to the handset it originally comes with. Your Fort Worth call center, however, uses a high tech hands-free set. This allows calls to be handled quickly without an interruption to the client. Hands-Free [...]