There are a variety of industries that benefit from answering services. One that may be overlooked is the real estate industry. Whether you sell homes, rent apartments, or commercial buildings, call centers can make your company more efficient. Voicemail to Email Though you may have voicemail set up, it means you are probably checking your phone [...]
Everyone needs a vacation and that includes you and your employees. With a call center, you no longer have to worry about how work will be handled when employees are absent. Call centers offer services such as call forwarding and an out of office receptionist that will keep your company running smoothly. Call Forwarding Generally your [...]
Some companies feel they handle their customer services needs throughout the year without the use of a call center. There are, however, benefits to using the service at least through the busy holiday season. Retailers may find an increase in customers and less stressed employees. Customer Increase When your company is based online, many people may [...]
When a coworker gets sick or has an emergency, you might need an on-call employee to fill in for the day. Since emergencies happen suddenly, and with little time to prepare, one of the easiest ways to make sure you can find a fast replacement is to have a go-to on-call list already prepared. If you [...]
3 Reasons Why Call Centers Work for Transportation Businesses Whether you are a limo service, or you operate a taxi fleet, you need updated information about reservations your clients make. One of the most costly mistakes for transportation business owners is when a client cancels at the last minute and the driver picking up the [...]
While English is common among many customers in the United States, customers who speak languages other than English are a largely underserved market. Offering answering services in multiple languages shows your customers that you care about their comfort and knowledge about your business. Even if all of your customers speak English, some might be more comfortable [...]
Your company is putting together a luncheon with other professionals in your line of work, but you need to get their contact information, draft invitations, and keep track of who is going and who is not able to attend. As you book the venue, find catering and put together a list of speakers for the event, [...]
You can take every precaution possible to make sure your customers receive a warm welcome and professional atmosphere when they call your office. From hiring a staff of receptionists who answer phones, to opening up multiple lines customers can reach, business owners have many options to keep their customers happy with their services. But what happens [...]
The popularity of review websites, where customers can talk about whether they like a product or business, has increased during the past decade. With more review sites springing up online, customers expect to review almost every business they encounter. This feedback, whether negative or positive, can be highly informative for business owners looking to improve their [...]
If you handle business calls from clients on your cell phone, or even if your business has a receptionist, you could be missing out on valuable calls throughout the day. When you are stuck in a meeting, or when your receptionist goes home for the day, you could miss important calls from clients who want to [...]