Unfortunately, medical needs don't begin at 8 in the morning and end at 5 in the evenings. Most all medical practices have needs for after-hours call centers that can handle the types of calls and callers that medical centers receive. Medical call centers should also be staffed with personnel that are trained in HIPAA. Some medical [...]
When communicating with patients, other medical professionals, insurance companies and others, you need to make sure that your medical call center personnel is fully HIPAA trained and able to handle the calls, without incurring liabilities or causing communication problems. Personalized Communications is proud to boast a fully HIPAA trained staff, so that these calls can be [...]
Communications is a hugely important part of the healthcare industry, and all areas of this industry need to have solutions that allow for effective communications at all times of the day or night. For medical professionals and groups looking for medical call center services, it is vital to ensure that the service is one that is [...]
These days, more and more businesses employ the services of call centers to handle a huge amount of their customer contact. However, in order to ensure service and quality is not compromised, it has become increasingly important to ensure that superior call center solutions are used, as this is often the first point of call for [...]
As a small business just starting out chances are good that the phone never bothered you very much, but as your company has grown it will seem like you can never get away from the phone. This can really put a hurt on production as you are never around to help with problems that arise, questions [...]
When you depend on your phones for your sales you need to have experienced sales people behind the phones to ensure that the sales get made. Getting overloaded on calls is not the only reason for hiring call centers to do your sales for you, if your sales have not been as good as you think [...]
Answering the phone on a daily basis would not be so bad if not for all the calls you get that you do not really need to answer. If your days are filled with calls that are not relevant to what you do, are not customers that are truly interested in your product, then you can [...]
Do you and your staff sometimes feel like you are chained to the desks because of a constantly ringing phone? As important as answering the phone is to your business it can interfere with doing the job that the phones are ringing for. When you come to a place in your business where you must balance [...]
At first thought many businesses might think that the concept of a call center is just for bigger corporations that have hundreds of thousands of calls going in and out of their company. While it is true that these types of companies need the services of a call center they are not the only ones that [...]
When you begin to sell products you will likely not need the services of a call center, as your business starts to grow however it will not be long before you will need to hand over management of your orders to an outsourced call center that has both the system and the experience to manage the [...]