Your company shouldn’t ever have to miss a call, but what about when you are closed or when there just aren’t enough people to answer phones and help your customers at the same time? How do you choose between future and potential customers on the phones, and the current customers in your business right now? The [...]
Have you ever posted on social media about a job opening? Or placed a classified ad and felt overwhelmed with the response? This might sound like a good problem to have, but that doesn’t mean it is without its stress. Additionally, more responses mean more time spent combing through all the applicants, and that might be [...]
Personalized Communications gets a lot of questions about our services, packages and what each service means. In fact, many clients have difficulty distinguishing between answering services, a virtual office, or a marriage of the two – virtual office call answering services. If your business wants to know more about virtual office call answering services, or a [...]
Let’s set the scene – it’s mid-December, windy and cold, there’s a line out the door, the phone is ringing off the hook and orders, requests, messages, and emails are pouring in through every possible avenue. Your employees are stressed, and your customers are frustrated. What are you going to do? Hire more employees just for [...]
There is something truly special about being part of a small business. We at Personalized Communications believe that being a part of the local community changes the market for the better. We not only understand this, we embrace it, and we have since 1975. We may work with companies that are not all based in Dallas, [...]
Times are always changing and getting ahead of trends before they swell is one of the best ways to stay on top of your industry’s game! Personalized Communications knows just how to stay ahead, as we are your leading Texas answering service every year. We make sure that our methods change and grow with the times, [...]
A storm rolls through your city and while you’re watching in awe and marveling at the cracks of lightning and rolling thunder, your business could be down. Whether your business is down because of a downed power line, debris-filled roads, or a lack of staffing, your customers need support even when your business isn’t able to [...]
If you are working twice as hard just to keep up with half of your business, then you might just need a call center. If you are missing professional calls while you’re dealing with a different aspect of your business, then you might just need a call center. And finally, if your phones go down, your [...]
Let’s set the scene: it’s a windy, rainy afternoon, a storm for the books and suddenly, with nothing more than a flicker and a zap, your power goes out. Pitch black, no telephones, no internet. What do you do? For a typical household, this marks an inconvenience and bustling about to grab the candles and flashlights. [...]
We’ve all been there, an insane day, phones ringing off the hook, lines and customers for miles, or so it seems. And without live answering services this can be overwhelming for both you and your staff, making even the best customer service sag. Often, if there is just too much for your personnel to handle, the [...]
