Several states, as well as the federal government, have raised the minimum wage, and more could do so in the coming months or years. Studies show that a higher minimum wage impacts smaller businesses more so than larger companies, but all businesses definitely feel the effects. What will a higher minimum wage mean for your business? [...]
Many companies today are operating under the myth that improving the quality of their customer service is going to affect the bottom line. Is it true that extending more to the customer is going to cost your company profits? Absolutely not -- if you follow these simple tips: Personalize Your Communications When your customers try to [...]
The economic situation has improved somewhat, but companies still feel the pressure to perform better for cheaper. Demands for high-quality products and services are up, while revenues and tax breaks are down. In order to survive, you can outsource many office tasks to streamline your internal processes and focus on what your company does best. Here [...]
The economic situation has improved somewhat, but companies still feel the pressure to perform better for cheaper. Demands for high-quality products and services are up, while revenues and tax breaks are down. In order to survive, you can outsource many office tasks to streamline your internal processes and focus on what your company does best. Here [...]
Service businesses are better positioned for success when they can offer 24/7 service. But not many small businesses can afford to keep a staff at the helm at all hours of the day and night. The ideal option is a 24 hour answering service, which can take the calls for you, dispatch a service agent if [...]
The Small Business Administration defines a microbusiness as one with five or fewer employees, requiring $35,000 or less to start up. Microbusinesses may be small, but account for as many as nine out of every ten businesses in the United States. Small business owners don't have to worry about bureaucracy, but they do have to maintain [...]
Looking for a dependable inbound calling center? There are several questions you can ask those you are considering so that you are happy with the route you choose. Do not shy away from the tough questions. Find out about the company's stability, track record, financial situation, and capacity levels before you sign on the dotted line. [...]
If you are in the market for a call center in the Dallas or Ft. Worth areas, it pays to do your due diligence in research before settling on one. What should you look for? How do you know if your Dallas call center can meet your needs in the long term? Here's what to find [...]
If you're shopping around for a call center, you want to get the most for the dollars you spend. Are you confused about what features come with different choices, and how to assure you are getting the features you most want and need? Here are the top features to look for in your search: Security Your [...]
A thriving business means an active telephone line, but keeping up with all those calls can cut into valuable work time. For many businesses, the answer is a business call center. Hiring a call center is less costly than bringing on new employees, and these workers can take a load off when your receptionist is away [...]