More than ever, government agencies are trying to reduce costs while maintaining the level of customer service expected. In part, this means cutting staff while trying to keep up with incoming phone calls regarding services provided by your city or organization. A call center can be extremely valuable in helping to meet these goals. A call [...]
Small business owners have their hands full. They have to spend countless hours marketing their business, while still managing to run the business, without letting all those leads they generate fall through the cracks. What is the solution? A small business answering service can free you from the time you spend answering phone calls. Better yet, [...]
An inbound calling center is the ideal alternative to hiring tons of employees to handle a marketing campaign or new promotion. But how can you be sure you're getting a call center that is capable of meeting your needs? Find a Call Center with Industry Experience The first consideration is whether the inbound calling center has [...]
Whether you run a dental office, family medical office, home health service, hospice, pharmacy, or are a medical specialist, a physician's answering service can free your staff, help cover the workload during busy hours, and enable you to meet all of your patients' needs with ease. An answering service can schedule your appointments in real time, [...]
All those ads in the Yellow Pages, on TV, on the Internet, and on the radio cost money. Each time you miss a call that comes in from one of those ads, you're reducing the return on that investment. Clients don't usually wait until the next business day; they simply call one of your competitors. That's [...]
Have you ever thought you needed to clone yourself to get everything done? While the technology for human cloning is decades away, a virtual assistant can make you feel like you cloned yourself, almost doubling your capacity for getting things done. But, what could a virtual assistant do for you? 1. Bookkeeping If you spend several [...]
Press 1 for English; press 2 for technical support; press 3 if you are an existing customer ... Today, it's almost impossible to get a live person on the phone at all! Customers crave the personal touch. They long to hear a real, live person say, "Hi, how can I help you?" A virtual receptionist meets [...]
Every company, no matter how large or small, makes mistakes from time to time. Customers tend to be understanding and forgiving about mistakes -- so long as your company is open to admitting the mistake, offering a sincere apology, and making the wrong right. Is your answering service trained to admit mistakes and make amends with [...]
What does it take to bring your customer service level from good to great? There are several simple things that customers are looking for -- yet too many companies today overlook these aspects of customer service, leaving customers dissatisfied and sometimes even angry. Add these elements to your call center service and see your customer satisfaction [...]
It's easy to get wrapped up in marketing plans, budget requirements, and all of the other aspects of marketing products or services. When was the last time you stopped and asked yourself, "What do my customers really want?" As it turns out, the answers to this question are surprisingly simple, and when you can communicate these [...]