When most businesses start they answer all of their calls on their own, take their own orders and make their own appointments. As their business starts to grow and the call volume increases, they are faced with a choice, they can either continue to answer their own calls and risk the possibility of missing calls or [...]
Your business is growing and with it the number of products you sell and the number of orders you receive will grow with it. Soon you will come to a time if you have not already that you cannot handle all of the incoming calls that come with having a catalog and the needs your customers [...]
Do you ever wonder how many sales you lose because of busy phone lines or because your staff has no choice but to point a customer on hold? When your company is small and can handle the orders it gets then it makes sense to take your own orders, but as your company grows having an [...]
Whether you are a retail business or you are a manufacturing business that wants to sell your products on your own, if you plan to have any type of mail order business you will likely need an inbound call center to help you process your orders. This is only one of the services that an inbound [...]
If you already get more calls in a day than you can handle and the number is only growing, this represents lost income, customers that are not being take care of, and a lost opportunity. Rather than allowing your customers to get lost because of your inability to take care of them all it may be [...]