Though you can reach more people with a broad telemarketing campaign, more successful campaigns find a way to target the audience that is most likely to need their products or services. This calls for some research and planning before you hire a call center to implement your outbound marketing campaign. Analyze the Product or Service The [...]
The economic situation has improved somewhat, but companies still feel the pressure to perform better for cheaper. Demands for high-quality products and services are up, while revenues and tax breaks are down. In order to survive, you can outsource many office tasks to streamline your internal processes and focus on what your company does best. Here [...]
While you probably know that you can outsource customer service to a call center, you might not realize just how flexible and comprehensive call center services are. Depending on what sort of business or industry you’re in, you might need some or all of the various services available through an outsourced call center. Here are some [...]
There are all kinds of businesses out there, including ones of vastly different sizes and customer bases. What they all have in common is the need for great communications systems with their customers and clients. Put yourself in the place of a customer who calls up your phone and gets a busy signal, voice mail, or [...]
A full-time receptionist is a key addition to any growing business. A good receptionist makes customers and clients feel heard, and also keeps track of important information for day-to day business operations. Unfortunately, until you have a high enough volume of calls coming in each day, it probably is overkill to hire a full-time receptionist. At [...]
If you read the news, you probably see a number of call centers closing. Sprint, for example, closed 55 retail stores. This in turn led to three of its centers shutting down as well. It seems like the need for telephone representatives is dying out; however, it is increasing. Overall, call centers are hiring more representatives [...]
When you decide to go local, there are many benefits. One most don’t consider is the ability to visit. You can tour your Austin call center to see how the calls are handled firsthand. There are a few signs to look for when you tour that tell you whether the call center should be your top [...]
Saying hello may never be more difficult. Your call center is answering phones every day all day for you. A simple greeting directly impacts the way your customer sees your company. It requires more than a quick “hello,” and tone must be taken into consideration, as well. Down to Business If your company is a no-frills place, you [...]
That’s right. There are many reasons to use an outsourced call center, but businesses don’t often think about irate customers. Your staff deals with these people every day: problems with products, orders not going through, slow shipping. Rather than bringing down the mood of your staff, let your call center take over. Listen Before Speaking Your call [...]
There are two main types of call centers: outbound and inbound. Outbound call centers require the representative to make the call, while inbound wait for customer initiation. The benefits for both are similar; however, each has different tactical uses. Outbound Call Center Though outbound call centers have many uses, they are optimally utilized for sales and [...]