At some point, each one of us has had to call a call center for customer support. We all know there are several differences which go a long way toward creating wonderful experiences for both the caller and the employee taking the phone call. Let’s take a look at some of the ways businesses can providing [...]
You may be wondering how important eco-friendly and green initiatives are to your customers. In recent years, as awareness about the environment has grown, so, too, has the number of customers that specifically seek out those businesses which demonstrate they care about the environment. These types of customers also do not mind paying a little more [...]
To provide your customers with exceptional experiences, whether they are a brand new customer or a returning one, you need to pay attention to their needs. There are different ways in which they will communicate this with you, either through face-to-face conversations, email messages, telephone calls, or feedback left through an online review site. Do not [...]
A common trend in the 1990s and 2000s for businesses was to outsource their call centers and telephone answering services to companies overseas in countries like India and the Philippines. However, after the major United States recession in the mid-to-late 2000s, it started to cause a shift in the industry, as U.S.-based businesses questioned more than [...]
So, you have been tasked to plan a city or public event for your company or nonprofit organization. There are several key strategies for planning the event and ensuring it is a success. Among these, recruiting the assistance of a qualified answering service should be at the top of your “to-do” list. Your “virtual” telephone operator [...]
In recent years, there has been this “on-again” and “off-again” business model to provide employees with more flexibility in their work schedules. Many companies of all sizes have experimented with telecommuting and virtual offices in the past. Some organizations continue to allow their employees the perks of these options, while others have either done away with [...]
In today’s markets, having bilingual or multilingual employees to answer phone calls has become an essential part of doing business. One language that has been growing significantly in the United States is Spanish. Other languages that are becoming more common in the business world are Chinese and Portuguese. Not having a bilingual person to answer phone [...]
The holiday shopping season is upon us and dealing with the influx of shoppers can seem challenging at times for business owners. Customer service is just as important this time of year as it is the rest of the year. Many of the customers you encounter over the holiday season could potentially become repeat customers. Make [...]
Going into business for yourself can be both scary and exciting at the same time. Before you jump headfirst into your new venture, it is vital to ensure you are prepared. Failing to plan and prepare will lead to setbacks and potentially kill your business dreams. Money – You will need money to start the business. [...]
Throughout 2016, customer service has been on every business owner’s mind. It has been one of the top priorities for companies of all sizes, from single-person operations run out of a home office and “mom and pop” stores to medium and global corporations. The reason customer service is so important is because businesses now realize the [...]
