Quality assurance isn’t a game of “gotcha” that you play with your employees. The very best quality assurance programs for answering services and related businesses are collaborative, coaching programs that provide support to employees when they struggle and encouragement when they succeed. To establish a quality assurance program that elicits buy-in from employees and achieves its [...]
Although it may sound counter-intuitive, the way to create a culture in your business that eats, sleeps, and breathes customer service and appreciation begins with creating a good environment for your employees. Whether they’re manning a register or working the lines at a call center, your employees are your company’s direct line of contact to its [...]
Being able to provide your customers, clients, and vendors with exceptional customer service has become an important factor to being able to run a smooth operation. Not only will you develop dedicated customers who will return to your business time and again, but you will also attract new customers, often from the feedback and recommendations of [...]
Proper customer service is essential to ensuring your customers and clients receive the level of attention they deserve. Often the first impression a business makes is directly through its employees’ interactions when people call the business or visit. The quickest way to turn off customers and send them running to your competitors is not taking the [...]
The first impressions your company will make with attendees is during the event registration. If your registration processes are not efficient, take too long, or require people to stand in line an excessive amount of time, you will not be off to a good start. Here are several tips to help you better prepare for event [...]
Patients’ needs don’t end when their physician’s office closes in the afternoon. Many patient needs, such as reporting side effects from medication or inquiring about new symptoms, happen outside the traditional hours of 9 to 5. For patients and physicians in the Dallas area, a medical answering service can provide a critical connection outside office hours. [...]
With more and more options for consumers these days, largely in part to technology and the Internet, one of the major determining factors consumers use to decide to buy products or services is how easy it is to reach the business if they have questions or need support. While many consumers enjoy being able to research [...]
Figuring out how to attract top talent is an issue that all employers must grapple with. What kind of work environment does an in-demand candidate typically prefer? How can you detect “red flags” in a candidate’s employment history that potentially point to inadequate workplace skills and/or serious character deficiencies? What is the best way to quickly [...]
Law firms and the services their attorneys provide are often in high demand. Missing calls from potential clients could result in losing business to your competition. Making sure calls are always answered can seem challenging, at times, especially when preparing clients and cases for court hearings, being in court, and other times where you are away [...]
For small business owners, it is easy to get caught up with the day-to-day operations and get into the habit of bringing work home. Thanks to our smartphones and other electronic devices, we are no longer tied to traditional 9 to 5 business hours. You can respond to emails, and receive and make business-related phone calls [...]
