In today’s digital age, there is much more to customer service than being friendly and smiling while speaking to your customers. Customers have become savvier, and they rely on the Internet to conduct their own research about your business to see what others are saying about your business, customer service levels, and products or services on [...]
Businesses of all sizes realize it can be difficult to find enough time to get daily work tasks completed. In between working on tasks and projects, employees often find themselves on the phone with clients, customers, and vendors. When your employees have to stop working on important job functions to get on the phones, it often [...]
Customer service is often why consumers choose local small businesses over larger national chains. By offering a high level of customer service—getting to know consumers as individuals, offering around the clock answering service access, and forging strong bonds—smaller companies can provide a superior experience to larger firms. Giving customers a positive, memorable client support experience will [...]
It’s never easy to run a successful small business, especially if you have aspirations to turn your modest little enterprise into a much larger organization with revenues to match. To stay ahead of the curve, it’s important to be able to keep track of trends that affect the small business sector. This includes trends already in [...]
To survive in today’s hypercompetitive climate, small businesses have to be lean and efficient. That means re-evaluating everything and jettisoning old ways of working, even if they’re familiar and comfortable. Finding ways to streamline your business via cloud computing, better management techniques, call center outsourcing, and other methods will help you stay on top in a [...]
For a small business owner, it can seem nearly impossible to successfully juggle the various duties and obligations required just to keep the doors opens and the lights on, to say nothing of the difficulties of generating enough revenue to allow the rate of growth necessary to stay competitive in the corporate world of today. With [...]
Small businesses are under increasing pressure to compete as a global economy opens up their traditionally exclusive territory to rivals for customers from around the world. Providing exceptional customer service is one way small businesses can rise above competitors, but providing top notch service on a small business budget can pose a seemingly impossible challenge. Using [...]
Almost any type of business that you can imagine depends on maintaining a healthy relationship with its customer base. With some types of business, however, this is far easier said than done. For instance, a great number of companies must routinely converse with customers over the phone—to process orders, to set appointments, or for other functions [...]
One of the biggest complaints by patients is the lack of overall customer service at healthcare facilities. It is easy for employees to get caught up in their work and feel rushed, overwhelmed, and overworked. Any time this occurs, patients tend to suffer, as the healthcare employees are trying to quickly take care of as many [...]
From the virtual receptionist who works at home to the largest corporation to sell a product or provide a service, social media is today's key to brand development. If you plan to develop a signature brand, try some of the techniques below to guide your social media presence in the right direction. Appreciate Your Customers One [...]