Disaster Preparedness 101

By |2020-06-18T18:43:53+00:00January 30th, 2015|Categories: Business Insight, Call Center, Emergency Services|

What do fires, earthquakes, tornadoes, floods, and hurricanes all have in common? Nobody who became a victim of any of these disasters saw it coming or expected it to happen. But don't worry -- the majority of businesses that develop sound disaster preparedness plans come out of the situation just fine, especially when they have offsite [...]

3 Tips to a Safe, Secure Workplace

By |2020-06-18T18:44:46+00:00January 28th, 2015|Categories: Bilingual Agents, Business Insight, Emergency Services, Inbound Call Center, Outsourced Call Center|

Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can help. [...]

How to Choose a Recession-Proof Business before the Next Economic Meltdown

By |2020-06-18T18:45:23+00:00January 26th, 2015|Categories: Business Insight, Call Center|

How did your business fare during the recent recession? If it scared you, there are lots of recession-proof business endeavors to choose from. These businesses thrive even when people pull their spending on fancy clothes, luxury cars, and high-end latte drinks. What People Still Need When Money Is Tight What are the two things we can [...]

What Your Business Needs to Know about Big Data

By |2020-06-18T18:46:03+00:00January 23rd, 2015|Categories: Business Insight, Call Center, Customer Support|

If you read much of anything business-related these days, it won't be long before you stumble on something about big data. Big data isn't a buzzword or a passing trend. It's real, and it is important for the future landscape of business. However, big data isn't always worth the investment. Here's what you need to know [...]

How to Compete With Businesses That Can Afford More Employees

By |2020-06-18T18:47:47+00:00January 19th, 2015|Categories: Business Insight, Call Center, Customer Support|

According to market analysts, 2015 is slated to be the year that the United States (and, with luck, many sister nations around the world) finally pull out of the remnants of the recent economic recession. What does this mean for your small to mid-sized business? It means that more companies will be hiring and, to stay [...]

How to Move Your Brick & Mortar Business Online

By |2020-06-18T18:49:30+00:00January 14th, 2015|Categories: Answering Service, Business Insight, Call Center|

More and more stores are supplementing sales by setting up online stores. As more shoppers turn to the Internet to browse and make purchases, this is a smart idea. Take the right steps for success, and prepare for the sharp spike in business by getting an answering service for customer support, setting up for an increase in [...]

Are You Rallying for a Worthy Cause? Here’s How to Get Others on Board

By |2020-06-18T18:15:49+00:00January 12th, 2015|Categories: Business Insight, Call Center, Customer Support|

Pollution. Homelessness. Animal abuse. High school dropouts. There are so many causes today worth our time, attention, and money. If you're getting behind one of those causes, you'll want to be able to get others on board, as well. Here are your steps for success when it comes to rallying others behind a cause you hold [...]

Best Practices for Conducting Surveys

By |2020-06-18T18:16:44+00:00January 9th, 2015|Categories: Business Insight, Call Center, Customer Support|

When done properly, surveys can give you a tremendous amount of valuable information about how the public and your customers view your organization. Surveys are useful for starting or improving community programs, promoting and expanding a business, and even tailoring the services of government agencies. Here are the best practices for conducting those useful surveys: Determine [...]

Hottest Business Predictions for 2015

By |2020-06-18T18:17:58+00:00January 5th, 2015|Categories: Answering Service, Business Insight, Call Center, Customer Support|

The ball has dropped, and 2015 is here! What do the business analysts have to say about what this year holds for business? In addition to innovation and technology improvements, this year is the year in which businesses that have learned to operate leaner and meaner begin to significantly outpace those with bloated budgets and fewer [...]

What Services Should Your Business Outsource in 2015?

By |2020-06-18T18:18:59+00:00January 5th, 2015|Categories: Answering Service, Business Insight, Call Center, Customer Support|

This coming year is expected to be a big one for business, with analysts predicting that more new businesses will start up, while those businesses that reached solid footing in 2014 are slated for significant growth and expansion. One way businesses have found to grow and prosper while keeping costs low is by outsourcing. This used [...]

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