It's not always the big mistakes that eat away at a company's profits. Often, it's the small mistakes that go overlooked far too long that end up costing profitability, and, sometimes, the inevitable success of the business. See if your company can save big bucks by making these small changes. Giving Customers Too Much Time to [...]
The holiday shopping season is almost here -- the time of year when many businesses earn as much as 80 percent of their entire profits. Whether your company is product or service oriented, it's time to get ready for an influx of new customers. From the stock room to the call center, everyone working for you needs to [...]
Austin, and Texas in general, is a fantastic place to start a new business. The economy here is outpacing the growth of most of the rest of the nation, and Austin enjoys a large and solid workforce. So, why do so many startups fail to make it past their third year in business? Here are the [...]
Do you worry that your competitors outshine you with those big, fat budgets they have to work with? Staying competitive doesn't mean being a huge organization, but it does require you to look savvy and professional. People notice your image, and choose to do business with you (or not to) based on how you appear. Here's [...]
It isn't easy being everything, from the CEO of a business to the accountant and janitor, but that's exactly what running a one-person shop is like. However, with the right tools in place, such as a virtual assistant, you can run your business easier and more efficiently. As any good business person knows, efficiency translates directly into [...]
What separates the so-so or mediocre law firm from the biggest, most reputable firm in town? In addition to offering stellar legal services, the most successful firms have practices in common -- they love what they do, they invest in other people, stay up to date with the times, and operate with integrity at all times. [...]
Deciding to go solo can be scary. Even with an established client base, single-lawyer practices take on all the expenses and workload, without the extra help and support that comes from a larger firm with a staff of receptionists, secretaries, paralegals, and other legal minds. However, with a virtual assistant and some other great tools, solo legal [...]
Telemarketing can represent a significant chunk of your marketing budget, so it's critical to make sure those dollars count. This means knowing when telemarketing is the best way to reach out to your customers and when another form of marketing -- such as online advertisements or traditional ads on TV or radio -- is the best [...]
What does it take to improve your telemarketing efforts? Well, first it takes deviating from the past. Telemarketing is no longer about "selling" only; it is about fostering good relationships with customers and potential customers. Here is how to experience greater success with your call marketing campaigns. Make Sure Telemarketers Understand Your Company, Product, and Customer [...]
Telemarketing, like most forms of advertisement and marketing, is evolving. Customers are increasingly sophisticated, and desire more of a courtship than a bunch of fancy sales speak. It's important for your outsourced call center to be aware of these trends so they can work with you for more successful campaigns. How can your business evolve and [...]