Many Houston, San Antonio, and Dallas businesses experience a sharp increase in calls and contacts at specific times in the year. For these businesses, trying to deal with this rise in calls can result in a lot of strain for in-office workers or in-store employees who are still trying to help customers. One way you can [...]
Live virtual receptionists can take away a lot of time-consuming work for your employees - like callers having simple questions about hours, directions, sales, pricing, or other general inquiries. That is why using a virtual receptionist service can be highly helpful for your business efficiencies because this leaves you time to finish your main duties and [...]
Testimonials are more than just words on a page, because testimonials aren’t a part of traditional marketing efforts. Instead, testimonials are a direct reflection of actual service and customer care. In many ways, testimonials are actually the other side of the coin from traditional marketing. Traditional marketing says ‘look how amazing my answering service or call [...]
Personalized Communications has served a variety of clients, industries, and businesses since 1975 - that’s over 45 years! And we plan on serving you for another 45. We are your premier 24 hour answering service and call center with the ability to offer a full range of flexible features and solutions tailored to your specific business [...]
The right call center services can be the best resource for your small business. It can save you the stress and resources of extra staffing and maintaining a larger payroll, purchasing computer equipment, expanding your telephone system, paying more in building utilities, overnight security, and all the other fees that sneak up on you by having [...]
Did you know that Personalized Communications has been U.S. owned and operated since 1975? Or that we offer fast, easy setup? How about 24/7 service powered by real, live people? Personalized Communications has many features that we would love to share with you - from bilingual agents to call recording, we have all the live answering [...]
The New Year is a great time to throw out the old and worn out and bring in the new, especially for your business! From new sales and marketing plans, to new services, hours, expansions and more, the beginning of the year represents new life and positive change to many. And that is exactly why the [...]
Knowing what to look for in a quality call center can be difficult when so many phone answering and call center businesses exist! Should you work local or go with the cheapest option? What about reviews, packages, services, and features? Do you really need coverage around the clock, or just during closed or busy hours? These [...]
Personalized Communications has been serving you since 1975 as your premier 24-hour inbound call center, and we’re proud to be a part of your community! We wanted to share our mission and history with our many loyal clients and say thank you for all the decades you’ve given us. Personalized Communications | Our Story The short [...]
At Personalized Communications, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs. Did you know that 27% of Texans speak Spanish? And for many, Spanish is their first language, which [...]
