The economic situation has improved somewhat, but companies still feel the pressure to perform better for cheaper. Demands for high-quality products and services are up, while revenues and tax breaks are down. In order to survive, you can outsource many office tasks to streamline your internal processes and focus on what your company does best. Here [...]
If your employees are taking up too much valuable work time answering phone calls, you are likely trying to decide between a live answering service and a voicemail service. Which of these is the better option for you in the long run? Here are some questions to ask in order to determine which is best for [...]
Service businesses are better positioned for success when they can offer 24/7 service. But not many small businesses can afford to keep a staff at the helm at all hours of the day and night. The ideal option is a 24 hour answering service, which can take the calls for you, dispatch a service agent if [...]
The Small Business Administration defines a microbusiness as one with five or fewer employees, requiring $35,000 or less to start up. Microbusinesses may be small, but account for as many as nine out of every ten businesses in the United States. Small business owners don't have to worry about bureaucracy, but they do have to maintain [...]
Looking for a dependable inbound calling center? There are several questions you can ask those you are considering so that you are happy with the route you choose. Do not shy away from the tough questions. Find out about the company's stability, track record, financial situation, and capacity levels before you sign on the dotted line. [...]
Immigration is a huge news story these days, and everyone seems to have their own opinion about how the U.S. should handle immigrants. But the fact of the matter is, immigrants are here, and most likely are here to stay. Since Texas is so near the border, and there are lots of jobs here for those [...]
If you are in the market for a call center in the Dallas or Ft. Worth areas, it pays to do your due diligence in research before settling on one. What should you look for? How do you know if your Dallas call center can meet your needs in the long term? Here's what to find [...]
If you're shopping around for a call center, you want to get the most for the dollars you spend. Are you confused about what features come with different choices, and how to assure you are getting the features you most want and need? Here are the top features to look for in your search: Security Your [...]
More than ever, government agencies are trying to reduce costs while maintaining the level of customer service expected. In part, this means cutting staff while trying to keep up with incoming phone calls regarding services provided by your city or organization. A call center can be extremely valuable in helping to meet these goals. A call [...]
Small business owners have their hands full. They have to spend countless hours marketing their business, while still managing to run the business, without letting all those leads they generate fall through the cracks. What is the solution? A small business answering service can free you from the time you spend answering phone calls. Better yet, [...]