When you outsource your office phone calls to a call center, do you know exactly how secure the services are? When you set up call agency services, you need to forward information about your company’s services and products in order for the call center agents to accurately take messages, answer questions, and make appointments. If you [...]
While you probably know that you can outsource customer service to a call center, you might not realize just how flexible and comprehensive call center services are. Depending on what sort of business or industry you’re in, you might need some or all of the various services available through an outsourced call center. Here are some [...]
There are all kinds of businesses out there, including ones of vastly different sizes and customer bases. What they all have in common is the need for great communications systems with their customers and clients. Put yourself in the place of a customer who calls up your phone and gets a busy signal, voice mail, or [...]
A full-time receptionist is a key addition to any growing business. A good receptionist makes customers and clients feel heard, and also keeps track of important information for day-to day business operations. Unfortunately, until you have a high enough volume of calls coming in each day, it probably is overkill to hire a full-time receptionist. At [...]
Customer satisfaction is a crucial metric for any business. There’s no better source of information about your business performance than existing customers. Unfortunately, everyone is busy these days. It is much easier to get customers to participate in a survey if you guide them through it live and over the phone. Customer Satisfaction Surveys Most businesses [...]
If you think outsourcing phone calls to a call center is too expensive, consider one function of a call center that can quickly pay for itself. Many professionals and small businesses depend on appointments with clients for income, including financial planners, lawyers, and medical professionals. A call center can help tremendously with these if it offers [...]
If your business should use an answering service, it’s helpful to understand just what an answering service is, as well as what it can provide. In a nutshell, an answering service takes care of incoming calls for your business. Instead of having to handle it yourself, you can pass the calls along to a hired third [...]
If your company regularly holds or hosts events, then you understand how busy event registration can be. They drain your time and staff resources, and often other business is neglected until registration is finished. You can go through the time and effort of hiring additional staff during the registration, but the simpler answer is hiring call [...]
You may not be able to work around the clock, but that doesn’t mean your work sleeps when you do. For businesses that often handle emergency situations or time sensitive e-mails, it’s important to have someone on call 24/7. To ensure that these emergencies and notifications get handled right away, you need to employ call center [...]
As a business, you rely on your clients to keep your company afloat. It is difficult, though, when you are understaffed or need to take calls around the clock to avoid upsetting clients. It can reach the point where they cancel appointments or stop trying to reach your business with an important notification. Check out the [...]