When you utilize call center services, you are their customer. It also means, however, your customers are theirs, as well. It is a customer-centered industry that must balance company policy with customer needs. Your business has to profit, but without customers it doesn’t stand a chance. This is a fine line to walk. A Little Give [...]
Each answering service representative spends days, weeks or months training, dependent on the company he works for. He may receive specialized training specific to your business in order to ensure top quality service. You can’t always predict, though, how conversations will play out or how customer’s attitudes will be. Due to this, there are a few [...]
If you read the news, you probably see a number of call centers closing. Sprint, for example, closed 55 retail stores. This in turn led to three of its centers shutting down as well. It seems like the need for telephone representatives is dying out; however, it is increasing. Overall, call centers are hiring more representatives [...]
When you decide to go local, there are many benefits. One most don’t consider is the ability to visit. You can tour your Austin call center to see how the calls are handled firsthand. There are a few signs to look for when you tour that tell you whether the call center should be your top [...]
Mt. Gox recently fell due to a large loss of shares. It owes a number of funds to clients and others, which the company promises to pay. The bad news, however, is to the clients who utilized their call center. Rather than choosing local centers for their International base, Mt. Gox went with a Japanese call [...]
One of the most important tools a call center representative uses is the telephone. Some centers may use a multi-line phone still attached to the handset it originally comes with. Your Fort Worth call center, however, uses a high tech hands-free set. This allows calls to be handled quickly without an interruption to the client. Hands-Free [...]
From the moment a customer hears about your company and looks at your products, you have 90 days. At a maximum, you get 120 days. This is the initial period you have to make a lifelong customer. Ninety days can get you a lifetime. Or, it can destroy it. It is extremely important during this period [...]
Some people believe to utilize answering services they need to have a monthly or yearly plan. This is simply not the case. Your Houston call center can take over the phones for a day or a week allowing you to recharge. De-stressing is an important step in maintaining your business. There are a variety of services [...]
Once you start on the search for an answering service, think about how you found them. After you choose the best service for your business, you can help the call center improve themselves. This can occur through various methods of feedback, such as meetings, reports, or simply stating where their ad was seen. Meetings Some answering [...]
Saying hello may never be more difficult. Your call center is answering phones every day all day for you. A simple greeting directly impacts the way your customer sees your company. It requires more than a quick “hello,” and tone must be taken into consideration, as well. Down to Business If your company is a no-frills place, you [...]