Most people think of call centers and imagine multiline phones. The use of multimedia and technology, though, has enhanced the abilities of the employees. With Internet and video, they are kept up to date with traffic, news, and security. Traffic Through traffic cameras, workers can tell you when the roads are busy, or of accidents that [...]
Contact Your Call Center with Multiple Methods Call centers are no longer just about the phone. Along with phone lines, there are multiple methods agents can now be reached. This makes it easier to find help any time of the day, no matter where you are. Phone A phone call is one of the fastest methods [...]
A call center is an important tool for businesses selling a wide range of products. You can use this service to make orders with manufacturers, advertise products to your customers, and take your customers’ orders, all with the same inbound call center. Here are the steps you can take to get your orders from the manufacturer, [...]
When a coworker gets sick or has an emergency, you might need an on-call employee to fill in for the day. Since emergencies happen suddenly, and with little time to prepare, one of the easiest ways to make sure you can find a fast replacement is to have a go-to on-call list already prepared. If you [...]
3 Reasons Why Call Centers Work for Transportation Businesses Whether you are a limo service, or you operate a taxi fleet, you need updated information about reservations your clients make. One of the most costly mistakes for transportation business owners is when a client cancels at the last minute and the driver picking up the [...]
While English is common among many customers in the United States, customers who speak languages other than English are a largely underserved market. Offering answering services in multiple languages shows your customers that you care about their comfort and knowledge about your business. Even if all of your customers speak English, some might be more comfortable [...]
Your company is putting together a luncheon with other professionals in your line of work, but you need to get their contact information, draft invitations, and keep track of who is going and who is not able to attend. As you book the venue, find catering and put together a list of speakers for the event, [...]
The popularity of review websites, where customers can talk about whether they like a product or business, has increased during the past decade. With more review sites springing up online, customers expect to review almost every business they encounter. This feedback, whether negative or positive, can be highly informative for business owners looking to improve their [...]
Call centers work to establish a connection between the customer and the answering service agent or organization. Agents are representative of the values and services offered by the specific business, which is why it is important to have individuals in place that can assist with all customer needs as efficiently as possible. With such a great [...]
With most information readily-available online, including an applicant’s current and previous work, their social habits and their hobbies, some business owners rely on a quick internet search to determine if an applicant is right for the job. This might seem like an effective alternative to doing a full screening, but many important facts about an applicant [...]