When you think of call centers, you might think of professionals calling customers to set up appointments, take surveys, or answer questions customers have about a business. While these are popular uses for centers, another lesser-known use is its ability to be set up for emergency situations. Emergencies happen in companies, even when owners and staff [...]
If you run a business that schedules multiple appointments every day, especially if you are in the medical field, you should consider investing in an automated appointment reminder through an outsourced call center. These reminders are a cheap way to save you time and allow you to focus on improving your business and building a stronger [...]
Why Your Business Needs an Answering Service If you handle business calls from clients on your cell phone, or even if your business has a receptionist, you could be missing out on valuable calls throughout the day. When you are stuck in a meeting, or when your receptionist goes home for the day, you could miss [...]
Information management and good organization is key to staying on top what’s going on in your company, and what your customers need and expect from you. Outsourced call center services from a company like Personalized Communications, which furnishes the cutting-edge hardware and software needed to maintain an organized flow of information, will make call data easily [...]
Have you ever called a merchant or an office where the person who answered the phone is obviously not giving you their full attention? Odds are that you have. Such a conversation can be frustrating, but with call center services, you can be certain that each customer that calls your establishment -- whether they are calling [...]
Call center services are no longer limited to simple answering services, though that type of service is still available. Today’s call center services extend into the realms of sales, customer service, and appointment scheduling. Whether your business needs help getting off the ground, handling the pressures of expanding, or staying competitive, a customized call center plan [...]
From security to courtesy, and efficiency to connectivity, the call center features offered by Personalized Communications help your day-to-day business run smoothly. You can choose from person-to-person communication options, such as live message relay, or technology-enhanced features, such as web-based on-call list management. Call center features can help communications between you and your customers flow seamlessly, [...]
Everyone has been on the customer end of one of those calls where you call a company, and then sit there pressing “one for customer service,” “five for claims,” etc., and fight to have the computer system recognize the number, when all you want is to speak to someone about your issue. With live call center [...]
Everyone wants services that work with their schedules -- how about call center services that operate 24/7/365, so you can have the help you need, when you need it. Personalized Communications provides continual call center services, around the clock, and around the world, all from their centralized Dallas, TX-based call center, keeping jobs in the USA [...]
Make Your Office Mobile by Using Call Center Services Managing a mobile business is easy, when you use an outsourced call center to assist with day-to-day tasks. Businesses such as lawn care, construction, and home health care require staff to be on the go between locations more often than sitting in an office. By employing call [...]