Marketing: it's something that every small business needs to do, but something that most small businesses struggle to afford. Finding effective marketing solutions that fit your small business's advertising budget (if you even have an advertising budget) can be a difficult task. If you're struggling to get your call center's phones ringing, try these low-budget marketing [...]
It’s not a secret that many companies outsource their call centers to foreign countries. We’ve all had to deal with a customer service representative who struggled with their English pronunciation so much they were unintelligible, reading from a script that he or she clearly didn’t understand. But, if you believe that the majority of call centers [...]
Creative agencies such as advertising companies often spend so much time on their work that they neglect to put enough care and attention into their customer service. How a creative agency interacts with its customers has a big impact on the relationship between them, and can make or break a sale or a contract renegotiation. If [...]
If there's one thing we've learned running a modern call center, it's that today's customers expect a high level of customer service from the companies they do business with. Whatever your industry, it's important to provide your customers with the highest level of support possible. Make 2015 the year your business recommits to customer service, by [...]
The core principle of customer service has remained the same over the years: Address the customers’ concerns, and be supportive and friendly. However, in today’s technology-driven society, much has changed in regards to call handling, self-service options, and customer feedback. Most call centers have automated answering systems which prompt customers for various responses to ensure they [...]
What are the small business trends of 2015 that entrepreneurs need to know about? In this post, we've picked five of the biggest changes and issues affecting the marketplace for small business owners. 3D Printers and Small Batch Manufacturing- 3D printing, or "additive manufacturing," has been talked about a lot over the last few years. But [...]
Today’s consumers might seem more vocal than they were in the past, when it comes to customer service and overall shopping experiences. In the past, consumers would share positive and negative experiences by word of mouth with their friends, family, and co-workers. While some still do this, nowadays more people express themselves through social media sites, [...]
In today's business environment, having an active social media presence can be as important as every other part of your sales, marketing, and customer service operations. Social media can be used to resolve customer complaints, advertise your products and services, and to entice customers to pick up the phone and contact your secretary or answering service. [...]
If you read much of anything business-related these days, it won't be long before you stumble on something about big data. Big data isn't a buzzword or a passing trend. It's real, and it is important for the future landscape of business. However, big data isn't always worth the investment. Here's what you need to know [...]
According to market analysts, 2015 is slated to be the year that the United States (and, with luck, many sister nations around the world) finally pull out of the remnants of the recent economic recession. What does this mean for your small to mid-sized business? It means that more companies will be hiring and, to stay [...]