Dallas seems like a big place, which is nice for starting a new business, because there is a huge supply of potential customers. But it can also seem daunting, in terms of getting things done. Fortunately, Dallas offers a superb infrastructure to help the little guys compete, including resources for new business like the Chamber of [...]
For many customers, their opinion of your business will begin and end with how their calls are answered and handled. A good experience with your answering service can solidify a great customer relationship, while a bad one can cost you a customer and damage your reputation. Here are the must-remember practices when it comes to handling [...]
It's not always the big mistakes that eat away at a company's profits. Often, it's the small mistakes that go overlooked far too long that end up costing profitability, and, sometimes, the inevitable success of the business. See if your company can save big bucks by making these small changes. Giving Customers Too Much Time to [...]
The holiday shopping season is almost here -- the time of year when many businesses earn as much as 80 percent of their entire profits. Whether your company is product or service oriented, it's time to get ready for an influx of new customers. From the stock room to the call center, everyone working for you needs to [...]
Customer service in this age is challenging. Faced with ever-tighter budgets, a dwindling pool of qualified customer service agents, and more demanding customers than ever, it's hard to deliver top-notch service to each customer every time. But you can avoid these no-no's. Here are the top pitfalls when it comes to providing an answering service for your [...]
Do you worry that your competitors outshine you with those big, fat budgets they have to work with? Staying competitive doesn't mean being a huge organization, but it does require you to look savvy and professional. People notice your image, and choose to do business with you (or not to) based on how you appear. Here's [...]
Business is booming, and that's great! Only it seems like the work is coming in faster than you can adapt. Growing pains are a normal part of a lucrative business, but managing it day in and day out can be challenging. Here are a few tips to help you allow this growth to continue without going [...]
It isn't easy being everything, from the CEO of a business to the accountant and janitor, but that's exactly what running a one-person shop is like. However, with the right tools in place, such as a virtual assistant, you can run your business easier and more efficiently. As any good business person knows, efficiency translates directly into [...]
What separates the so-so or mediocre law firm from the biggest, most reputable firm in town? In addition to offering stellar legal services, the most successful firms have practices in common -- they love what they do, they invest in other people, stay up to date with the times, and operate with integrity at all times. [...]
Deciding to go solo can be scary. Even with an established client base, single-lawyer practices take on all the expenses and workload, without the extra help and support that comes from a larger firm with a staff of receptionists, secretaries, paralegals, and other legal minds. However, with a virtual assistant and some other great tools, solo legal [...]