Cutbacks are a necessity, sometimes, but willy-nilly cuts can hurt morale, which, in turn, lowers productivity. Happy employees are more productive, because they feel like a part of the company and have a vested interest in its success. Here are some tried-and-true ways to cut that budget while keeping employees satisfied and productive. Offer Training on [...]
When companies have to tighten the purse strings (which most must do, as the economy continues to trudge along), employees can become discouraged, frustrated, less productive, and more likely to jump ship. With talent at an all-time premium in most every industry, losing well-trained and highly-skilled employees isn't an option. Here's how your business can trim [...]
Failure to bring in the business isn't always the cause of a small to mid-size business's troubles. Quick growth spurts are sometimes as deadly as a failure to grow at all. When customers are pouring in, business is good, and things look bright -- take some time to examine this growth and protect your company from [...]
Many companies today are operating under the myth that improving the quality of their customer service is going to affect the bottom line. Is it true that extending more to the customer is going to cost your company profits? Absolutely not -- if you follow these simple tips: Personalize Your Communications When your customers try to [...]
The economic situation has improved somewhat, but companies still feel the pressure to perform better for cheaper. Demands for high-quality products and services are up, while revenues and tax breaks are down. In order to survive, you can outsource many office tasks to streamline your internal processes and focus on what your company does best. Here [...]
The economic situation has improved somewhat, but companies still feel the pressure to perform better for cheaper. Demands for high-quality products and services are up, while revenues and tax breaks are down. In order to survive, you can outsource many office tasks to streamline your internal processes and focus on what your company does best. Here [...]
Service businesses are better positioned for success when they can offer 24/7 service. But not many small businesses can afford to keep a staff at the helm at all hours of the day and night. The ideal option is a 24 hour answering service, which can take the calls for you, dispatch a service agent if [...]
The Small Business Administration defines a microbusiness as one with five or fewer employees, requiring $35,000 or less to start up. Microbusinesses may be small, but account for as many as nine out of every ten businesses in the United States. Small business owners don't have to worry about bureaucracy, but they do have to maintain [...]
Looking for a dependable inbound calling center? There are several questions you can ask those you are considering so that you are happy with the route you choose. Do not shy away from the tough questions. Find out about the company's stability, track record, financial situation, and capacity levels before you sign on the dotted line. [...]
If you're shopping around for a call center, you want to get the most for the dollars you spend. Are you confused about what features come with different choices, and how to assure you are getting the features you most want and need? Here are the top features to look for in your search: Security Your [...]