Starting your own business is one classic take on “the American Dream.” If you’ve felt the call to use your skills and experience in a self-driven enterprise that will not only survive, but thrive, you must continually work at learning as your business starts to grow. Soon you’ll be faced with budgeting and staffing decisions. Should [...]
Almost any type of business that you can imagine depends on maintaining a healthy relationship with its customer base. With some types of business, however, this is far easier said than done. For instance, a great number of companies must routinely converse with customers over the phone—to process orders, to set appointments, or for other functions [...]
One of the biggest complaints by patients is the lack of overall customer service at healthcare facilities. It is easy for employees to get caught up in their work and feel rushed, overwhelmed, and overworked. Any time this occurs, patients tend to suffer, as the healthcare employees are trying to quickly take care of as many [...]
From the virtual receptionist who works at home to the largest corporation to sell a product or provide a service, social media is today's key to brand development. If you plan to develop a signature brand, try some of the techniques below to guide your social media presence in the right direction. Appreciate Your Customers One [...]
When you run a nonprofit, the quality of customer service your supporters get from your call center and personal representatives is just as important as it would be if you were a business. In fact, it may be even more important. To members of the public looking to become volunteers, supporters, and donors, how they feel [...]
These days, most consumers consult the Internet before making a purchase decision. This includes checking reviews of a local callcenter, or going online for more info about a product, so it’s important to have an established social presence. Online marketing is an affordable way to get the word out about your small business and attract new [...]
Helpful service is the foundation of every business, as it’s the best way to ensure customer satisfaction and to keep people coming back. Work with in-house teams, or outsource support to customer service call centers to keep clientele happy with the experience of shopping for your products or services. Here are just a few reasons why [...]
The best way to improve your business's customer service is to understand what your customers go through when they interact with your company. If you never experience your business's customer service from inside the call center, you are missing valuable insight into how well the business meets its customers needs, how easy it is for them [...]
Small businesses succeed thanks to the work of their employees. When a business fills even its lowest ranking positions with smart, talented, and enthusiastic workers, its chances of succeeding in its goals and meeting its customers needs become much greater compared to their competitors who don't pay as much attention to the quality of their employees. [...]
Small businesses are perfect targets for hackers attempting to gain information to commit various acts of cyber crime. Most small businesses have vulnerabilities which are easy to exploit due to the lack of employee training, unsecure network and Internet connections, and improper call handling procedures. Fortunately, there are several things you can do, such as outsource [...]