Weeding Out the Naughty from the Nice: How to Choose a Quality Call Center

Knowing what to look for in a quality call center can be difficult when so many phone answering and call center businesses exist! Should you work local or go with the cheapest option? What about reviews, packages, services, and features? Do you really need coverage around the clock, or just during closed or busy hours?

These questions and more come up frequently when you begin your search for a quality call center agency – which is why Personalized Communications wants to help! We know how to weed out the naughty from the nice and make your holidays bright with the very best service and answers when it comes to finding a quality call center – and all in just four questions!

What Services Do They Offer?

This is where everything should start (even before pricing) because regardless of their prices or company culture, you need to know that they can deliver what you actually need. It will do you no good to find a company you like, with great pricing and credibility, if they don’t actually offer the service your business needs.

So, get a list of their services, or simply ask them if they can do what you need from them. Listen closely to their answers, but also to the way in which they speak to you and reply, as well as the timeframe.

Are they fast in replying and responsive to your questions? Or are they more interested in closing the deal even if you don’t have all the information? Are they pushy or helpful? You can bet they will treat your customers the way they treat you, so be picky here and find a call center that treats you well.

What Features Do They Offer?

Even if they have the service you want, do they have features that will be an asset to you and a delight to your callers? Do they offer bilingual agents or custom greetings and scripts? How about online access and recorded calls for quality assurance?

If they aren’t willing to show you their quality with recorded calls or serve the community with bilingual agents – how helpful do you really think they will be when they are the ones on your phones, and you can’t see them?

A company with many services and features could mean they are leaders in the industry, but make sure you check the next step before jumping to conclusions about your next call center.

What Credibility Do They Have?

This is important whenever you’re hiring a contractor or outsourcing a job – what do the reviews say? What are they known for? And what credibility do they have?

Luckily, Personalized Communications has almost 45 years of experience, which means we are known, trusted and credible. And we have a great reputation too! Not to mention our happy clients, awards, testimonials, and online 5-star reviews.

If the call center you’re thinking of working with doesn’t stack up – should you really be entrusting your calls and customers to them?

Does Their Pricing Fit with Your Budget?

If they have the services you need, the features you want, and credibility to be trusted, then it’s time to talk about the money. Hopefully, they have flexibility and can offer you the exact package you need – with nothing more and nothing less.

Because there’s no use paying for features and services you’ll never use, and not getting a service you want because it ‘isn’t offered in that package’ is silly. That’s why Personalized Communications offers customized packages to make sure you get exactly what you need.

We know your business is as unique as you are, which is why we don’t offer cookie-cutter packages – learn more about our pricing today!

Does Personalized Communications Sound Like the Quality Call Center You’ve Been Searching For?

We would love to learn more about your needs and business and see what we can do for you! With our many features, services, long history, and great reputation, we know we’re the best option for you!

Contact Personalized Communications today to learn more and start your partnership with us!