Courteous Customer Service from Your Call Center Agents
In a marketplace that is highly competitive, one way for businesses to stand out among their competition is to provide superior customer service — when employing outsourced call center services from Personalized Communications, your business will not only receive excellent business-to-business customer service, but will also be able to extend the level of courteous customer service provided to your customers. Through a variety of answering service features and call center services, you can customize a call center services package that will add manpower and technology to your arsenal. Professional, polite call center operators can handle tasks that range from simply answering overflow inbound calls, to offering customer service representation that is specific to your industry. Personalized Communications believes that your success is their success.

Among the features offered by Personalized Communications is web management that allows you to manage your services account, change on-call lists and office hours, and check text and voicemail messages via the internet. They also offer real-time message relay, where you and or your managers can have messages from calls delivered immediately through e-mail, fax, text, or a call from the operator, so you are never left out of the loop and can better keep up with your customer’s needs. These technologically enhanced features focus customer service on efficiency and accuracy in meeting your individual business’s needs.

Operator-to-customer-based customer service comes through a range of call center services. Personalized Communications call center operators can act as customer service representatives, sales representatives, receptionists, appointment schedulers, and administrative assistants who can register your clients for conferences. Regardless of the service(s) you select, you are guaranteed to have your company represented by a professional, clearspoken and polite operator who will either attend to callers’ needs on their own, or direct them to someone within your company who can meet their needs.