There are many businesses that absolutely require a 24 hours answering service; many of these have to do with essential services such as doctors, clinics, psychiatrists, lawyers as well as services such as plumbers, heating and air conditioning. A 24 hours answering service allows them to offer services to their customers when they need them. There are a lot of other businesses that may benefit from having a 24 hour answering service, but not everyone will benefit from spending the extra money on one.

Situations That May Make a 24 Hour Answering Service Best For You

If you are not an emergency service then the next question you need to ask yourself is will you have customers calling you after hours, and if so will you lose customers if you do not have an answering service to pick up the phone? The most common scenario here would be those that do business in many different time zones and even international businesses.