How to Develop and Assess a Call Center KPI List for Company Success

By |2018-03-23T16:40:01+00:00March 29th, 2018|Categories: Call Center|Tags: , |

Key performance indicators (KPI) are essential metrics used in call centers to evaluate the overall success of the company. A call center KPI list features various metrics that are used to measure the performance of the company as a whole, specific departments or teams, or individual telephone support agents. KPIs help companies make important decisions, including: [...]