5 Factors to Consider Before Outsourcing to a Call Center Agency

By |2021-10-05T13:34:16+00:00September 23rd, 2021|Categories: Call Center, Outsourced Call Center|Tags: , , |

Not all call centers are created equal — some are better suited to your needs. Before you partner with an agency, assess these key considerations to ensure you outsource your customer service to the right call center.  The Complexity of Your Calls The calls that companies receive vary in complexity. Some types of calls require only general [...]

5 Effective Ways to Improve Inbound Call Conversion Rate

By |2021-09-28T13:56:33+00:00September 16th, 2021|Categories: Inbound Call Center|Tags: , |

When the topic is phone call conversions, what usually springs to mind is cold calling or outbound calling. However, inbound calls—those initiated by the customer or prospect—are also opportunities for your phone support representatives to make a sale. A study by Forrester found that customers who initiate inbound calls convert faster, spend more, and churn less [...]

4 Forms of Call Center Services for Your Small Business

By |2019-03-14T18:06:00+00:00March 14th, 2019|Categories: Call Center|Tags: , , , |

Much like our live answering services, there is a lot of variety in call center services. And though variety is the spice of life, it can also lead to some confusion, some miscommunication, and even some poor business decisions. However, at Personalized Communications, we want you to have all the details and knowledge so that you [...]

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