The Breakdown of Why We Need Call Centers
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The Breakdown of Why We Need Call Centers

Answering Service, Call Center

The Breakdown of Why We Need Call Centers

By Personalized Communications|2018-08-24T20:40:40+00:00August 19th, 2018|Categories: Answering Service, Call Center|Tags: Call Centers, Contact centers|

The “Internet of Things” is taking over, and people are now communicating through text and social media platforms more than ever before. Yet businesses still turn to call centers to help them provide support, even if support often happens through alternative channels. The reality is that we still need call centers in the modern world. From [...]

How to Manage Spikes in Call Volume
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How to Manage Spikes in Call Volume

Call Center, Customer Support

How to Manage Spikes in Call Volume

By Personalized Communications|2018-08-24T20:37:07+00:00August 16th, 2018|Categories: Call Center, Customer Support|Tags: Contact centers, Virtual receptionist services|

Spikes in contact center volume are inevitable, no matter how slow your client’s flow of business. There will always be times where more people call in at a given time. Call centers have a responsibility to manage these spikes with as little interference in support or call queue flow as possible. From virtual receptionist services to [...]