Admittedly, not all businesses are in dire need of live answering services. Some companies can afford their in-house communications team, while others handle only a small volume of calls. However, some businesses are better off outsourcing their live answering. A live answering service brings them better ROI and gets them more clients. More importantly, it frees [...]
During the onset of COVID-19, businesses all over the world were brought to a sharp halt and remote work became the new normal. With customers in lockdown, keeping lines of communication available 24/7 will help you stay competitive and profitable. Research shows that 85% of callers who don’t reach you on the first call will not [...]
When it comes to product or service inquiries, customers and business owners often have different perspectives. Clients want fast answers, whether they’re calling their computer salesmen or technicians during the day or inquiring about a health emergency to their doctor in the middle of the night. Customers expect answers to their inquiries within 30 minutes. But [...]
Live virtual receptionists can take away a lot of the busywork you or your employees often have to wade through. This leaves you time to finish your main duties and focus on your most important functions - like providing excellent service and products to your customers or clients! Whether you are an independent contractor who wants [...]
Personalized Communications offers a wide range of live answering services such as alarm monitoring, emergency dispatch, 24/7 live agent, receptionist, and web on-call scheduling. And we offer so many diverse services because we work with so many diverse industries, each with their own needs and goals. We provide live answering services to the healthcare industry, ad [...]
Did you know that Personalized Communications has been U.S. owned and operated since 1975? Or that we offer fast, easy setup? How about 24/7 service powered by real, live people? Personalized Communications has many features that we would love to share with you - from bilingual agents to call recording, we have all the live answering [...]
Live answering services aren’t just for making sure you’re always there for your customers. Our 24/7 services can also help your scheduling and streamline your business processes! Whether you are looking to update and improve your employee schedules and duties, help remind your customers of their appointments, or simply free up your own time after-hours, live [...]
Personalized Communications offers live answering, virtual receptionist, and call center services for businesses of all sizes! And we are with you every step of the way! From technical support and common questions, to our software and security, we are committed to impeccable customer service! With technology and highly skilled telecommunications professionals, we are able to provide [...]
A simple Google search will net you thousands of call centers, live answering services, and virtual receptionists. This is great for shopping around, but not so great for finding the perfect fit at the right price point. Now, we think it’s safe to assume that you are looking for a live answering service or call center [...]
Personalized Communications has been around for decades providing the very best in live answering services for our community! And throughout our many years of service, we’ve seen (and answered) lots of questions, but whenever a particular question comes up regularly, we add it to our FAQs – because we want all of your questions answered accurately [...]
