Personalized Communications offers live answering, virtual receptionist, and call center services for businesses of all sizes! And we are with you every step of the way!

From technical support and common questions, to our software and security, we are committed to impeccable customer service! With technology and highly skilled telecommunications professionals, we are able to provide top-notch attention to each and every one of our clients, no matter their business industry, size, or specifications!

Do you have technical questions for our team? Feel free to call us at any time for information on your billing, messages, setup, and adding additional services. But if you don’t have time for yet another call in your busy day, then consider reading through our latest article on technical support for live answering services.

In this article, we’ll cover:

Billing
- Usage
- Rates
Messages
- Fax
- Email & online
- Text & by phone
Submitting a change
- Services
- Script
- Messages
Payment options
- Late fees

PC’s Easy Billing for Live Answering Services:

We want to make our billing simple and transparent, because you’re busy enough without having to dig through a lengthy, confusing bill to find out what you owe and when. That’s why you’re using a live answering service in the first place, right? Because you’re busy running your business! We save you time, hassle, and money by only billing for the time used by an agent to handle your call.

This means that your usage starts from the time the call is answered by a live, friendly agent until the call is no longer on the agent screen. We host a variety of plans to fit your business needs with live agent rates starting at $39.00!

We want to be clear, reachable, and friendly – so if you have any additional questions, feel free to reach out to our agents at any time! We’re always on for you!

How Will I Receive My Messages?

We wouldn’t be a very helpful live answering service if we didn’t have several options for message delivery. We listened to our clients and heard that many wanted messages in multiple different mediums – so, we are happy to deliver your messages via fax, email, text, online, or with a phone call.

Whatever method you prefer, and whichever is the most convenient for you and your business, is the way you will receive your messages. Simply let us know your preferences when you begin your service and we will follow those specified orders.

Change your mind? Need your messages in a different way than you initially thought? That is fine with us too! And brings us directly to our next Q&A.

How Do I Submit a Change?

Submitting a change to your script, services, payment method, or how you receive your messages is easy! We also offer multiple ways of contacting us to submit changes. For any and all changes, feel free to:

Call us at our toll free number, 1-800-232-3321, to speak with one of our live customer care associates available from 8:00 AM CST until 5:00 PM CST.
Email us at CustomerService@per-com.com outside of business hours for a speedy reply as well.
Or fax your changes or requests to 1-866-546-3599, but remember to please include your account name or number for the fastest and most streamlined service no matter how you contact us.

How Can I Pay?

Just like we want to make understanding your bill simple and easy, we also want to make paying your bill simple and easy! You can make a payment by credit card (we accept Visa, MasterCard, Discover, and American Express), money orders, checks, and ACH/EFT (ACH and Credit Card Methods require a completed Payment Option Agreement on file.)

We recommend credit cards as then you can have your bill automatically paid each month and avoid forgetting and getting a 5% late fee, but all of the above payment options are welcomed!

What to Learn More About Personalized Communications Live Answering Services?

If you want more information, then call our friendly team to learn more about our services, packages, pricing, and 7-day free trial! We are here to help your business thrive by never missing a phone call again!