We’re not just an answering service. We’re the human connection that brings life to your business with a live person on the other end. Get to know your call center and answering service personnel.
Adrian Treviño
V. P. of OperationsAdrian Treviño, Vice President of Operations
What lead me to Personalized Communications? A girl. I followed a girl to Dallas from my hometown of Del Rio. Years later, we married. A decade later, we were blessed with a beautiful baby girl. Read More+
Diana Zuñiga
Operations ManagerDiana Zuñiga, Operations Manager
I originally started with Personalized Communications back in June of 1997. Wow how time flies! I heard about the call center and answering service position through the Dallas Morning News Job listings. Read More+
Ruth Gallegos
Asst. Customer Care ManagerRuth Gallegos, Asst. Customer Care Manager
I’ve been a part of the Personalized Communications team since 1998 after I saw an ad in the newspaper. Yes, that long ago. I realize newspapers are kind of a thing of the past like a cassette tape LOL. Read More+
Nicole Meadows
Accounts ReceivableNicole Meadows, Accounts Receivable
I’m from Oak Cliff born & raised in Dallas, Texas. I have one sister four years older than myself. My mom was disabled my entire childhood so we had to grow up pretty fast. Read More+
Kim Lauer
Director of Sales & MarketingKim Lauer, Director of Sales & Marketing
I moved to Dallas from a small town in South Texas. I joined the company in 2000 while attending the Art Institute of Dallas as a referral from a friend. I’ve been blessed to be married to my high school sweetheart. Read More+
Matthew Wood
Sales AssociateMatthew Wood, Sales Associate
I first joined Personalized Communications in 2013 after being referred by a friend. Starting as an operator on the call center floor, I quickly worked my way up to become a dispatcher… Read More+
Heather Lewis
Accounting AssistantHeather Lewis, Accounting Assistant
As a result of my customer service skills and professionalism, I received a referral to Personalized Communications back in 2002. Since that time, I have excelled in just about all areas… Read More+
Karen Wallace
Sr. Customer CareKaren Wallace, Sr Customer Care
I have been with Personalized Communications since 1983, 33 years. I have been in the answering service industry for a total of 37 years. Read More+
Taylor Fawks
Customer Care/ ITTaylor Fawks, Customer Care/ IT
I started at Personalized Communications as an operator to gain some additional experience in the workforce (when I started in 2009 at the age of 19 this was only my second job!). Read More+
Nick Davis
Customer CareNick Davis, Customer Care
I have been part of the Personalized Communications team since 2016, after being referred by my mother, who has worked … Read More+
Kimberly Aguirre
Customer CareKimberly Aguirre, Customer Care
I have lived in Duncanville my whole life, and working here is just the cherry on top! … Read More+
Sharon Brainard
LTC Office ManagerSharon Brainard, LTC Office Manager
I am proud to say I was born and raised in San Antonio, Texas. I started with LTC Answering Service in 2010 as an operator. Read More+
Jessica McKnight
Administrative AssistantJessica McKnight, Administrative Assistant
I started at Personalized Communications call center as a telephone service representative in 2014… Read More+
Gerri Strain
Operations Asst. ManagerGerri Strain, Operations Asst. Manager
I really enjoy helping people & take great pride in my position. My motto is “Take care of our customers and they will take care of you!” Read More+
Beverly Conger
Shift SupervisorShift Supervisor
I started working at the Personalized Communications call center after answering an ad on Craigslist in 2014 … Read More+
Courtney Christian
Shift SupervisorShift Supervisor
I was hired as a telephone agent, and then transitioned into a lead dispatcher, eventually assisted in … Read More+